Location: Vancouver, British Columbia, CA, V6J-4Y3
Company: Wawanesa Insurance
We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may live and work anywhere that Wawanesa operates in Canada.
The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Claims Supervisor contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.
Job Responsibilities
Provide exceptional customer service
Coordinate and supervise daily activities of claims team
Provide guidance and leadership to staff and specialists
Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies,
Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
Perform other duties as assigned
Qualifications
5 + years progressive insurance adjusting experience
College /University degree preferred
Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.)
Effective customer service skills including empathy and concern for our customers
Excellent communication skills, both written and oral
Excellent investigative and analytical skills
Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
Ability to coach, guide, and positively motivate employees
Excellent knowledge of automobile, habitational, farm and commercial policies
Excellent knowledge of medical and legal terminology
Detail oriented with a critical degree of accuracy regarding data entry
Exceptional advanced negotiation skills
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets.
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, [email protected].
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
All Wawanesa job applicants are subject to Wawanesa’s Privacy Policy.
Job Description Summary GE Vernova Canada, Inc. is seeking an experienced Office Administrator to work in our hydropower division in...
Apply For This JobSmartWorks empowers utilities to navigate change and unleash the potential of the smart infrastructure. At SmartWorks we are committed to...
Apply For This JobPosition title: HR GeneralistPosition type: Full-time, permanentLocation: Edmonton preferred; Vancouver, Victoria, Toronto, or remote applicants will also be consideredReports to:...
Apply For This JobRocky View County values our employees and provides a welcoming and stable work environment where positive energy, creativity, and a...
Apply For This JobAbout Job In our innovative and data-centric company, your role as a Remote Data Entry Assistant plays a pivotal part...
Apply For This JobAvesdo is a real estate services company powered by technology. Designed to enable success in selling and managing new home...
Apply For This Job