April 12, 2023
WELLINGTON HEALTH CARE ALLIANCE
Groves Memorial Community Hospital · Louise Marshall Hospital · Palmerston & District Hospital
POSTING #2023-59
PATIENT EXPERIENCE LEAD
(TEMPORARY PART TIME)
The Wellington Health Care Alliance (WHCA) is currently accepting applications for a temporary part time Patient Experience Lead. This position is expected to last until March 31, 2024.
The Patient Experience Lead is accountable to lead WHCA in consistently delivering an exceptional patient experience. They will effectively facilitate resolution to patient and family concerns by advocating in a DEI sensitive, patient/family centred manner and responding to patients and family members within legislated time frames (Excellent Care for All Act, 2010). They will be an influential member of the Patient and Family Advisory Council (PFAC), and instrumental in the development and implementation of a Patient Experience Strategy.
The Patient Experience Lead serves as an initial contact for patients, families, visitors, staff, and faculty, for the WHCA Patient Experience department. Primary duties include performing the initial intake for all incoming issues, managing cases of low to moderate complexity, triaging cases to appropriate staff for further follow up and management. They will assist staff with general inquiries, support the PFAC, support departmental project work, and take part in any other functions required by the department.
This is position will primarily be located at the GMCH Fergus Hospital supporting clinical care at this site. This position may include occasional travel to Louise Marshall & Palmerston Hospital for corporate learning activities.
We are:
We have:
You will:
Qualifications:
Additional Qualifications:
Hours of work:
Travel will be required to our sites at Groves Memorial Community Hospital, Palmerston & District Hospital and Louise Marshall Hospital, so a valid driver’s license and reliable vehicle is required.
Interested and Qualified Individuals are welcome to submit your application via BambooHR: https://whca.bamboohr.com/jobs by 4:00 PM on April 20, 2023.
EXTERNAL applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
Wellington Health Care Alliance strives to create a respectful, accessible, and inclusive work environment. Upon individual request, the hospital will endeavour to remove any barrier to the hiring process to accommodate those candidates with disabilities.
Wellington Health Care Alliance is committed to providing and fostering a safe, healthy, and respectful workplace for all employees, free from violence and harassment.
Check us out at www.nwhealthcare.ca and www.gmch.ca
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