City: Calgary, AB (YYC)
Posting Open Date: 02/12/2024
Posting Close Date: 02/23/2024 (Please note the posting will close at 11:59pm MST)
Remote Work:
This position is eligible for remote work, within Calgary, under our mobile workforce program. Must live within 1 hour to WestJet Campus.
Why WestJet:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we’re going global.
Join us and love where you’re going.
Overview Of Role
This position reports into the Senior Manager, CC Programs and works with various levels of leadership and teams across the organization to lead projects and initiatives and support the various Contact Centre teams. This role facilitates enhancement activities whilst championing and tracking progress towards a more consistent, easier and more meaningful journey for guests and our team members. The role will be responsible for leading multiple complex, cross-functional projects from concept to delivery with success being characterized by improved cost-to-serve and improved guest and employee satisfaction. The initiatives this role will lead brings together enhancements in our service offerings through people, process and technology changes.
Key Responsibilities
Qualifications
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
Think we are a fit? Apply now!
About WestJet Group Of Companies
Together with WestJet’s regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet’s operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet’s Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.
For more information about everything WestJet, please visit WestJet.com
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