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Job opening criteria
Jobs:
Hostess
Minimum experience:
1 to 2 years
Places:
Tofino, Canada
Conditions:
Permanent contract
Full Time
Telework not accepted
The company
Working at the Wickaninnish Inn, a Relais & Châteaux property, means experiencing a lifestyle beyond the ordinary and collaborating with a team of passionate, trained professionals focused on delivering the highest standards in hospitality. As a small and dedicated team, every role plays an integral part in creating and delivering extraordinary guest experiences. Achieving the highest service levels attainable requires an engaging and supportive work environment, which is why we pride ourselves on fostering skill development and advancement opportunities. Your Relais & Châteaux experience is a hallmark of service excellence that is recognized and valued around the world.
Be a part of our belief in stewardship of our community and environment. Perched on nature’s edge, we have easy access to remote beaches, year-round hiking, surfing and fishing, and a thriving arts community.
The Wickaninnish Inn offers year-round working schedules and temporary shared staff housing opportunities for those who qualify, giving you ample time to get out and explore and participate in community events. Join us for your adventure where friendships are forged and acquired skills last a lifetime.
Job description
Join our Restaurant Team as a Restaurant Reservations Host, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.
The Host at The Pointe Restaurant is often the all important first impression for guests about to embark on an amazing dining experience, and the last point of contact as they leave the restaurant. This pivotal position comes in contact with a variety of guests with a high level of expectations.
Objectives:
Lead by example and be a pro-active member of The Pointe Restaurant Team.
Managing detailed restaurant reservations via the Inn’s Property Management System, email, and over the phone
Floor management including server/table section assignment to ensure a smooth pace of service
Welcoming and seating guests
Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
Receive and effectively communicate room service orders from guests, and process through use of Silverware POS; assisting with delivery when necessary
Assisting service team when necessary
Inspect dining and serving areas and equipment; keeping the restaurant guest ready at all times
Ensuring menus are always up to date and presentable
Various administration tasks including, but not limited to, reservation email requests, internal correspondence, e-commerce
Perform quality assurance checks and address guest comments and complaints
Some duties may change due to COVID-19 regulations/standards
When you work at the Wickaninnish Inn, you’re part of a family-owned property with roots in Tofino since the 1950s. We have strong growth opportunities and, if possible, always hire from within first when promotions are available. We want to see our staff thrive; which is why, alongside the following benefits, we want to support them as members of our community outside of their professional roles. We sponsor many local events and offer opportunities for staff to put paid hours towards volunteering efforts. We have a number of interest committees – Sustainability Committee, Staff Committee and Health and Safety Committee-where team members have a direct impact and influence the way we operate. Lastly, working under the Relais & Châteaux banner enables staff to move on to amazing properties throughout the world if they are interested in pursuing interests and careers outside of Tofino.
A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: https://www.wickinn.com/about-employment/
By submitting an application you are attesting that the information given is accurate and you give consent to the Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.
Profile description
Willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards and be constantly challenged to grow within the restaurant team
Previous fine dining or host/hostess experience required
A professional attitude and an appreciation for detail
A passion for guest service, appreciation of food & beverages and desire for continual education.
Ability to lift and carry up to 25 lbs/11.3 kgs
Professional and positive attitude in every aspect of the position
Consistent punctuality and dedication
A calm, polite and composed demeanor
Previous experience with hotel and restaurant reservations software such as Maestro and Res Diary, Silverware, an asset
A desire to contribute exciting and innovative ideas towards the ongoing improvement of The Pointe Restaurant and the Wickaninnish Inn as a whole.
Valid Serving It Right Certification
Ability to maintain all COVID-19 operating regulations/standards
A mutual understanding of your employment duration will be determined during your interview
As a term of employment, all team members must have a minimum of one dose of a COVID-19 vaccine, and if not fully vaccinated, be committed to receiving their second dose within 6 weeks of being hired. Proof of vaccination is required.
Reference: 7876e5db-00f2-452e-844a-77f73741bafa
