Zapier Looking for Sr. Engineer, SRE at Ontario Full Time

Hi there!

We are seeking a Senior Site Reliability Engineers to join our team! We have multiple roles that can be located in North America or Western Europe. As we continue to scale both our product and grow our team, we’re looking for experienced Site Reliability Engineers to help drive automation, performance and reliability in our cloud-based infrastructure. As part of this team, you’ll be responsible for the core elements of our AWS infrastructure and orchestration.

Using site reliability principles and a robust approach to observability, you will not only fix problems but solve the issues that contributed to them when things go wrong. You’ll improve application reliability by using a software engineering approach to operations. You’ll develop internal tools and systems for all engineering teams to leverage. You’ll get to impact every engineering team in the organization and use a broad set of technologies. Maintaining excellent relationships and communicating effectively with teams will be key to success.

Building new features and services is a big part of this role. We are continually developing and implementing new ways to support our teams, understanding our customers needs, and becoming experts in site reliability.

When bad things happen, you’ll have the support of your team to solve contributing causes, to learn from failures, and to build a robust and resilient system for our customers. We look for the solution that automates the problem away, not the one that requires manual effort.

If you’re interested in making a big impact and taking our infrastructure to the next level at a fast-growing and profitable startup, then read on.

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you’ll take the leap of faith and apply.

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

About You

You’re an experienced technologist. You have at least 5 years of experience in the world of systems administration, systems engineering, or software development with at least 2 years of experience in Site Reliability Engineering, DevOps, or related field.

You know the cloud. You’ve participated in design and/or maintenance of highly available, cloud based infrastructures in AWS or another cloud offering. You understand how to leverage infrastructure as code tools, and have learned best practices for reliability and observability. We use tools like Terraform, Kubernetes, Redis, Gitlab, and Datadog among others.

You can code. You have experience with a language like Python or Go to create automated tools. You believe in hands-off deployments and infrastructure as code. Well-honed experience with the fundamentals of software development goes a long way here.

You can solve complex systems challenges. You enjoy complex challenges, understand how to improve performance, and help uncover opportunities for improvement. You’ve worked on problems where “just throw more hardware at it” isn’t enough for the system to scale.

You’re a great communicator. Not only do you know how to share your knowledge with the team and document things well so they can be consumed asynchronously (we do this a lot as a remote company), but you know how to communicate effectively with software and support teams.

You value our values. At Zapier, our values are at the heart of how we work together and how we think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate together to democratize automation. You see how these values can empower meaningful work, you thrive in a collaborative setting, you are eager to continue growing and you’re excited to be part of the team.

Things We’ve Done Recently

Develop new methods for retaining task history

Migrate applications and services from EC2 to Kubernetes

Write custom Kubernetes controllers to improve resilience

Create deployment pipelines in GitLab and ArgoCD

Develop autoscaling strategies to handle bursts in workloads

Implement OPA to enforce policies across our Kubernetes Clusters

Deploy ProxySQL for pooling connections against MySQL databases

How To Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

After you apply, you are going to hear back from us, even if we don’t seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

The Whole Package

Our flexible, distributed environment lets us work with the best people from around the world. Zapiens live in 40+ countries, including the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more!

Zapier offers:
Competitive salary and profit-sharing program

Equity for All: Stock options (or equivalent) for every Zapien

Healthcare + dental + vision coverage*

Retirement plan with 4% company match*

$2,000 annual learning stipend for use on courses, conferences, and more—your choice

Two annual all-company retreats

14 weeks paid leave for new parents of biological or adopted children

Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries

Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.

Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.

Opportunity to work with Zapier’s amazing partners network

• While we take care of Zapiens around the world the best we can, healthcare and retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States

Zapier is an equal opportunity employer. We’re excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, gender identity/expression, religion, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Ourcode of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.