A career in customer service at National Bank means having the opportunity to grow and advance in an inclusive and stimulating environment. Come join one of our teams of Investment Advisor who work from home full time to meet our clients’ needs.
Your work from home
Take calls from clients and answer their questions
Recommend customized savings solutions
Listen to people’s needs and resolve situations that may be complex
Provide advice and recommend investment solutions
Connect with customers to build lasting business relationships
Refer clients to your colleagues for their specialized needs
Ensure adherence to compliance and risk management rules.
Your work schedule
The call centre hours are from Monday to Thursday from 8:00 a.m. to 6:00 p.m., and on Fridays from 8:00 a.m. to 5:00 p.m. Several full-time work schedules are possible, all requiring you to work two evenings a week until the centre closes.
Your training and career development
Your job will begin with a full-time distance training. It will allow you to experience the call centre environment and get to know your teammates. The training program focuses on hands-on learning which will help you to learn about your role, our products and our technologies.
Your team
You’ll report to the Investment Solutions Manager and routinely work with a team of hundreds of experts specializing in investment, credit, mortgage financing, and other areas.
Our team values passionate people and bold ideas. We work together to make sure our clients reach their goals and our colleagues do what they love. We rely on our colleagues to share knowledge and help one another.
Required skills:
College diploma (DEC) or equivalent
Mutual fund representative (MFR) licence – You can obtain this licence within 6 weeks of hiring. You will be fully refunded once you have successfully obtained it
Customer service experience, inclusive attitude and openness to diversity
Positive attitude and empathy for clients
Our positions require you to be bilingual English and French since the sector serves an Anglophone and Francophone clientele.
Preferred skills:
Discipline, commitment to teamwork and eagerness to learn
Interest in technology and skilled in sharing knowledge
Ability to adapt to different situations
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Initiatives promoting community involvement
Telemedicine service
Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We put people first:
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives.
Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that’s accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during our initial conversations.
We welcome all candidates! What can you bring to our team?
Are you ready to live your ambitions?
#LI-Remote
Job Overview The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services...
Apply For This JobWe have an exciting opportunity for a talented, creative and experienced system support specialist to join our busy delivery team...
Apply For This JobWho are we? UNFI Canada is the leading distributor of natural, organic, and specialty foods! We transform the world of...
Apply For This JobFrom coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper...
Apply For This JobSales Manager ( Regional) Description We are looking for a Regional Sales Manager for the West Coast Region (BC, AB,...
Apply For This Job💼 About Double We believe that having a great Executive Assistant should not be a luxury for the lucky few....
Apply For This Job