Accor HQ Looking for Event Sales Manager (Maternity Leave Contract) at Toronto, ON Full Time

Event Sales Manager (Maternity Leave Contract)
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Specific Roles and Responsibilities That Create the Essential Toronto Experience:

Utilizing the existing data base and free market information to pursue and cultivate prospective accounts. This action includes the development & maintenance of key prospecting account listings.
Generate profitable and logistically sound bookings that create strong business relationships that ultimately beget repeat business.

• Solicit local/social and corporate group business through execution of actions outlined in the Departmental Marketing Plan as well as established solicitation practices.
• Develop new markets for Catering Sales through the cultivation of relationship with key Event Planners within the community.
• Active participation in inquiry schedule and support of the other “Inquiry Managers” in coverage during absences, vacations and other high demand periods.
• Solicit existing account base to generate additional bookings from the Account.
• Prompt response to all business leads in an effort to capture additional market share.
• Prepare accurate and creative event proposals.
• Solicit from and confirm with clients, all information pertaining to the event they are planning to organize information for an accurate file turnover once the event is turned definite.
• Negotiate prices, prepare accurate quotes and then confirm business via contracts.
• Conduct site inspections for business leads as required.
• Active participation in departmental meetings, team building efforts and other like activities.
• Role will include servicing and detailing of short term bookings as well as turning over of bookings, coordinating and following up with the assigned Event Services Manager and/or other hotel departments to ensure delivery of Hotel’s promised services.
• Initiate billing procedures, ensuring client credibility and those deposits and/or credit applications are received with adequate information and within an acceptable time frame.
• Yield bedroom and meeting space daily to ensure optimum potential through the use of Opera Sales & Catering and PMS systems.
• Fully knowledgeable of (and in adherence to) liquor and fire safety laws and regulations.
• Fully aware of any industry trends.
• Participate and conduct post conference follow up meetings to address strengths and weakness of an event while soliciting return business.
• Prepare weekly, monthly, quarterly and annual reports as required.
• Assist with the compilation of competitive intelligence information.
• Participate in trade shows, conventions and promotional events within the hotel and trade related organizations.
• Actively participate in appropriate Event Services/Catering training.
• Participate in Saturday office coverage schedule.
• Ensure all Fairmont Hotels Event Services/Catering standards are adhered for all event activity.
• Maintain high quality of service standards required by the hotel and by the company.
• All other reasonable requests that are made by the leadership of the Department and Hotel.
• Ensure Health & Safety standards are complied with at all times.
• Adherence to Company Green Initiatives.
• Adherence to OPERA Standards at all times

Qualifications:

• Post-Secondary education, or graduate of recognized Hotel & Restaurant Management Program or equivalent and/or minimum one year as a Fairmont Hotels & Resorts Sales Representative and/or equivalent industry experience.
• Microsoft Office Software computer literacy required.
• High energy with exceptional organization and communication skills.
• Excellent interpersonal skills, booth written and verbal.
• Must be a creative and effective leader, possessing a high degree of professionalism.
• Must be able to work independently and maintain a positive attitude within a very busy environment.
• Strong knowledge of food and beverage.
• Completion of Situational Selling courses a strong asset.

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment: