The Continuing Education Department of Champlain College Saint-Lambert requires the services of an HOURLY INSTRUCTOR to teach the course of CUSTOMER SERVICE AND SALES (410-085-LA)
This course will introduce the importance of customer service in any business. It will provide students with the conceptual framework to provide high quality customer service to internal and external clients, to develop customer loyalty and to regain lost customers. Students will also be introduced to and apply the staircase sales technique. This course will help students develop communication skills and acquire interpersonal skills to work effectively in teams.
Required Qualifications :
Must have a thorough knowledge of the transportation and logistics industry.
Must have a bachelor’s degree in a related field and 3 years of pertinent experience,
or a minimum of 8 years experience of which at least 2 must be in management.
Experience teaching an adult clientele in a similar program is an asset.
Proficiency in French is required. This course is taught in French.
Champlain College Saint-Lambert, a constituent college of Champlain Regional College, hires on the basis of merit and is strongly committed to equity, diversity and inclusiveness within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities.
Comments :
In accordance with current government directives, all courses will be delivered in person. Selected candidates must have the ability to deliver a course online.
COURSE SCHEDULE:
Tuesdays 1-4
(EXCEPT April 18)
Wednesdays 1-4
(EXCEPT May 3, 10 & 17)
The schedule and course dates may change based on the needs of the program and subject to enrollment.
We thank all applicants for their interest, however only those selected for an interview will be contacted.
Please note that a cover letter is mandatory with your application. Attach your cover letter and CV in one document.
If you are applying from a mobile device (smartphone, tablet), you will receive an acknowledgment email inviting you to attach your CV in order for your application to be considered.
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