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Portfolio are proud to be exclusively representing an award-wining global organisation, who provide people solutions to over 50,000 clients worldwide. With over 4 years of success in Canada, our client has gained a reputation for excellence. A track record of results that speaks for itself, they support one million users worldwide! Providing a cloud-based HR management solution suitable for small to midsize businesses. The platform provides a dashboard that helps businesses manage employee holidays, attendance, leave, shifts and documents.
With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over 50,000 organizations globally. Part of a global group, with 14 companies and a group turnover more than $500m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.
We are looking for a highly motivated, passionate HR professional who would be responsible for providing Employment Law advice and support to Business Development Managers within the organisation, as well as new and prospective clients throughout different sectors, with the aim of showcasing our clients’ services so that prospects will sign up.
The role will require you to work within a team, providing legally compliant / commercial solution-based advice to clients by telephone and email in all aspects of HR and Employment Law to support the business needs of the individual clients whilst highlighting any commercial options that are non-compliant and the risks these present. This role will be office based.
Key Responsibilities:
- To ensure that personal knowledge of HR and Employment Law and best practice is continually updated.
- To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully.
- To proactively review BDM diaries, complete TLA’s and provide guidance and support in a succinct and commercially driven manner.
- To build relationships with BDMs to increase trust and use of the service.
- To critique prospective clients’ documents to provide a report for BDMs to use as a sales tool.
- To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction.
- To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
- To provide clients with supporting information/documentation to assist them in the advice provided where applicable.
- To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services.
- To record contacts with BDMs to aid reporting to Management.
- To follow internal protocols for managing and escalating cases where applicable.
- To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added.
- To attend the company sales and advice conference and any training when required.
- To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly.
- To present internal training/buzz sessions and external webinars.
- To help to develop the New Business Support Team.
- To carry out other tasks that are deemed necessary by the Management Team.
What we’re looking for:
- Ability to build and maintain excellent relationships with the BDMs.
- A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
- Ability to work in a fast-paced environment.
- Strong time management skills ability to manage own diary.
- A dynamic and flexible approach, as well as the ability to work under pressure.
- Commercial focused advice.
Employee Benefits
- Bright Days
- Day off on your birthday.
- Vacation increase after 2- and 5-years’ service.
- Benefits and Pension Plan available.
- Access to Employee Assistance Programme.
- Company incentives, access to discount schemes.
- The opportunity to earn big! A transparent commission structure, as well as weekly, monthly, and quarterly incentives.
- Regular incentives, social events, high energy office and a great location located right next to Union Station.
- Clear career path where you will know exactly what KPI’s you will need to hit to be rewarded with higher titles, remuneration and commission.
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