Centre PHI Looking for Box Office Project Officer at Montréal, Quebec Full Time

Under the supervision of the Box Office Manager, the Box Office Project Officer supports the management of deliverables for the various projects under the PHI portfolio and its entities (Centre, Studio, Foundation), and ensures that schedules are maintained by mobilizing the various stakeholders.
The incumbent will provide coordination and consulting support to ensure the smooth operation of ticketing for PHI’s entities. The chosen individual will also be required to collaborate in setting up and managing ticketing operations for touring exhibitions.
The ideal candidate will possess strategic vision, problem-solving skills and experience in managing ticketing software.

RESPONSIBILITIES

Programming and marketing

Responsible for setting up events in the ticketing system, as well as programming promotions and promotional banners;
Follow-up with the Marketing team and the Visitor Experience department;
Support the Ticketing Manager in managing ticketing systems and day-to-day ticketing operations, including blocking, price categories, email reminders, invitation management, etc;
Ensure deliverables in close collaboration with other departments such as marketing, production, digital and communications for initiatives assigned to the box office team;
Collaborate on the creation of a ticketing document archiving system, implementation of customer segmentation and update procedures to facilitate data analysis.

Management

Design and compose continuous improvement procedures;
Coordinate, on a regular basis, the updating, improvement and development of ticketing system functionalities;
Train ticketing staff and act as a resource person on the use of the system;
Support the ticketing team in optimizing user practices and proactively proposing automations and improvements to the customer experience;
Contribute to the implementation of new features such as co-production, dashboarding, etc;
Extract lists for various marketing purposes;
Coordinate discount and rewards programs (Passeport MTL, Carte Accès Montréal, Musées Montréal, etc.);
Supervise box office closures and daily box office reports;
Support teams working on touring exhibitions.

Performance analysis and monitoring

Develop performance monitoring reports to meet the needs of all departments: Marketing, Productions, Operations;
Manage large-scale one-off projects, as well as specific projects to improve practices.

Admin

Participate in weekly box office and customer service team meetings, as well as other ad hoc meetings.

QUALIFICATIONS REQUIRED

Minimum academic requirements: DEC or other combination of relevant education and experience.
3 years of experience in a similar position in the arts & entertainment industry
Excellent oral and written French and intermediate English for communication with customers and suppliers;
Knowledge of the Tuxedo and/or Outbox ticketing system. Other ticketing software an asset;
Perfect command of the Office pack; Intermediate to advanced level of Excel;
Experience in analytics and database management;
Strong sense of priorities and ability to multitask;
Ability to exercise good judgment, self-reliance, and juggle the unexpected with an ability to work under pressure and solve problems with agility;
Data-driven with a good understanding of the customer journey and buying process;
Project management experience is an asset.