Unity World Headquarters Looking for Representative, Customer Care at Unity, Saskatchewan, Canada Full Time

Position Summary: Offer exceptional customer service by providing inbound callers with expert product guidance and create a positive experience that will build and strengthen relationships with current and future customers. Additionally, respond to electronic and written correspondence.

Essential Job Functions

• Adhere to all company policies and procedures including all safety guidelines.
• Utilize electronic time management system to input time and attendance.
• Maintain status to accept telephone and electronic constituent orders and requests. Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives.
• Input customer requests into database. Research and review billing, product or shipping questions. Follow-up with constituent, as necessary.
• Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures.
• Extract mail and perform scanning processes, as necessary.
• Accept and direct inbound calls to the appropriate department or service.
• Available a minimum of 29 hours per quarter.

Non-Essential Job Functions

• Maintain confidentiality of all work.
• Make outbound calls as required.

Education: Minimum high school diploma or GED equivalent

Experience

• Minimum one year customer service experience at Unity World Headquarters, preferably in Unity’s call-center environment.
• Demonstrated effective interpersonal and verbal communication skills including phone skills.
• Excellent organizational skills and ability to multi-task efficiently.

Computer Skills

• Minimum intermediate end-user of MS Office: MS Word, MS Excel and MS Outlook.
• Proficient with internet research and mobile device applications.
• Minimum intermediate end-user of database systems to maintain client account information.
• Excellent keyboarding skills.

Certificates & Licenses

Other Requirements:

• Complete human resources skills testing: MS Word and MS Excel
• If bilingual skill is indicated, human resources skills testing: Spanish-English Translation
• Fluent bilingual (Spanish and English) skills preferred, when indicated. Fluency includes reading, writing, and speaking both languages.

Competency Statement(s)

• Quality: Able to provide high quality services and products while consistently seeking ways to improve outcomes and enhance service.
• Accountability: Able to demonstrate commitment to the position and accept responsibility for personal actions.
• Values : Able to promote a safe and inclusive environment of integrity and honesty.

Physical/Mental Requirements

N/A Not Applicable Activity – Not applicable to this occupation

O Occasionally Position requires this activity up to 33% of the time (02.5+ hrs/day)

F Frequently Position requires this activity up to 33% of the time (02.5-5.5+hrs/day)

C Constantly Position requires this activity more than 66% of the time (5.5+ hrs/day)

C Inside Work

N/A Outside Work

N/A Excessive Noise .

C Sitting/Workstation

C Use of Hands/Fingers

N/A Climb – Stairs/Ladders

O Lifting 10 Max lbs.

N/A Traveling

N/A Exposure to Hazards

C Read/See

N/A Exposure to Temperatures

C Talk/Communicate

O Standing/Walking

O Reaching: Forward

N/A Taste/Smell

N/A Stoop/Kneel/Crouch/Crawl

N/A Operate Equipment/Company Vehicles

C Operate Computers

(List Equipment Type)

Work Environment: Office Environment

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.