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Are you looking for a company that is focused on your personal and professional development, giving you all the tools required to learn the business from bottom up? Are you looking for a business where all your actions are important and matter? Are you committed to world-class customer service working with our customers to provide the best products and solutions? Are you ready to jump in with a high performing team that has been building the business from the start? If this is starting to sound like the role is a direct fit for you, please read about our immediate opening in the Customer Service and Sales Support role at our Emco Hamilton Kenilworth location.
So who are we? EMCO Corporation is one of Canada’s largest integrated distributors of products for the construction industry. EMCO offers products in the distinct categories of plumbing and heating, waterworks, industrial, oilfield supply and HVAC (heating, ventilation and air conditioning) through our McKeough’s division. EMCO strives to satisfy the needs of its customers with a focused product assortment, transported and sold through an extensive network of locations across Canada.
BUT we are more than just a distributor! Emco is in the business of development and selection of world class leaders and operates in the plumbing world. We do not look for industry experience rather for a fit with our company and our core values: fairness and caring, trust and respect, generous listening and straight talk. If you are looking for a career and a company that invests and believes in you then this is your lucky day. We are continuously growing and offer opportunities for growth and flexibility and not a specific position.
Our internal Strategic Development program teaches new hires with little-to-no industry experience every aspect of the business. You’ll spend your time in the Profit Center learning exactly how the business operates – from shipping and receiving, counter sales, to operations management, and account management. At the same time, you will get to know our customers learning inside sales and outside sales in a team inspired environment.
What we offer:
· A world-class sales leadership development program
· Great mentors and on-the-job training
· Growth potential with competitive salary, benefits, and profit sharing
· A career with a solid, stable company with strong core values
Duties and Responsibilities:
Phase 1 – Warehouse Logistics – Understand all aspects of the warehouse involving receiving, damage claims, staging orders for customers, shipping material in a timely and accurate manner, and keeping the warehouse clean and organized. This stage will involve warehouse management focused on shipping and receiving, driving material to our customers job site, and learning the foundation of our business.
Phase 2 – Counter Sales – Addressing our customers immediately at the counter in a courteous and professional manner, enter orders into the system and pick the orders for the customer, apply different sales techniques providing customers with alternative products and discussing new products, and answer phone calls from customers identifying their needs and fulfilling them.
Phase 3 – Inside Sales – Support our customers as well as EMCO teammates focused on growing and maintaining established customer relationships, ultimately enhancing sales, margin and profit sharing. Prospect for new customers over the counter or using outbound calling campaigns. Provide quotes for our customers and follow-up within a reasonable time-frame.
Phase 4 – Operations Support – Process all funds received and complete the appropriate report, invoice customer accounts daily, file paperwork in an organized manner, become a master of purchasing submitting purchase orders, expediting purchase orders when required, and constantly learn about new products to purchase.
Phase 5 – Outside Sales/Account Management – Learn how to find new business opportunities, sell our products, negotiate contracts, and build customer and vendor relationship.
Job Requirements:
· Post-Secondary Education
· Positive attitude and results oriented mindset
· Work well in and support a team based environment
· Work well with minimal supervision
· Excellent customer service, interpersonal, organizational and communication skills
· Proficient with computers and the internet
· Valid G Driver’s license with clean abstract
The best part of this program is that it is focused around you and your career development. This program gives YOU an amazing outline of what our day-to-day business looks like, but ultimately the roles are endless.
If you feel this really resonates with you then take control over your career and e-mail us your resume and cover letter.
Job Type: Full-time
Salary: From $50,000.00 per year
Additional pay:
Benefits:
- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Profit sharing
- Store discount
- Vision care
- Wellness program
Schedule:
Education:
- Bachelor’s Degree (preferred)
Experience:
- Customer service: 2 years (preferred)
- Customer relationship management: 2 years (preferred)
Licence/Certification:
- Class G Licence (preferred)
