ADP Looking for Spécialiste Senior de l’implantation — Ressources humaines at Montréal, QC Full Time

RESPONSABILITÉS

• Assurer une mise en œuvre et une configuration de qualité de la solution de gestion des RH d’ADP en fonction des besoins du client et des activités des RH.
• Analyser et comprendre les besoins du client en matière de gestion des RH afin de configurer la base de données d’ADP de façon appropriée.
• Procéder à la formation du client, aux essais et à la validation avant le premier traitement RÉEL de la paie.
• Gérer divers comptes, du lancement du projet jusqu’à sa conclusion, en assistant le client à toutes les étapes de la mise en œuvre.
• Gérer les risques liés aux projets et les recours hiérarchiques jusqu’à la résolution.
• Respecter les échéanciers des projets.

EXIGENCES

Scolarité

• Études postsecondaires et pertinentes liées aux ressources humaines

Connaissances, expérience et compétences

Exigences :

• Minimum de 2 années d’expérience pertinente en gestion des RH
• Excellentes compétences en communication verbale et écrite
• Bilinguisme
• Expérience en interaction directe avec les clients
• Excellentes aptitudes en matière de gestion de clients, de relations interpersonnelles et de gestion de projet
• Aptitude à l’autonomie et débrouillardise, assorties à la capacité d’être un excellent joueur d’équipe
• Connaissance d’Excel

Atouts :

• Titre de CRHA
• Connaissances en gestion de projet
• Expérience en mise en œuvre
• Connaissance approfondie de toutes les fonctions relatives aux ressources humaines et au traitement de la paie

Attributs :

• Aptitude à planifier des réunions efficaces, à les organiser et à les animer
• Capacité d’accomplir plusieurs tâches simultanément, d’enquêter, d’analyser et de résoudre les problèmes
• Souci du détail et aptitude à assurer un suivi
• Excellentes compétences en organisation, en gestion du temps et en définition des priorités

Responsibilities:

• Own the engagement with the client during stand alone and multi product implementations
• Adhere to the ADP Implementation Methodology to implement HR solutions to new and existing ADP clients
• Assume responsibility and accountability for their client projects
• Partner with Sales and Service to ensure a smooth transition from Sales to Implementation to Client Services
• Analyze client’s HR needs via the telephone or at client site to determine the necessary setup
• Configure ADP HR accounts that follow the Paytech Major and/or National Accounts guidelines
• Apply industry and product knowledge to optimize system configurations and product upgrades
• Provide regular implementation status reports to stakeholders, highlighting critical issues for management and overall status of project
• Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
• Ensure accuracy of all aspects of client set up
• Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise
• Communicate client responsibilities and keep them on track with their tasks to ensure that project and solutions and delivered on time
• Formally track any issues that arise and orchestrate resolutions
• Prepare client profile/file including all options/features as per sales order
• Support client through validation, testing and go live stages
• Responsible to ensure quality of implementation and achieves quality survey targets
• Facilitate and schedule calls/visits to accomplish analysis, input training, first use and troubleshooting
• Assist client in scheduling all training as well as communicate training plans
• Where required, provide on-site training for those clients that need further support/assistance
• Provide support to their assigned clients until turned over to the Transition Team/Client Services
• Update/Maintain E-Start/Backlog
• Other duties as assigned.

Qualifications:

• Minimum 2 years’ experience in HR capacity
• Strong MS Office Skills (Word/Excel) required
• Project management knowledge
• General knowledge of operating systems and internet concepts
• Bilingual
• Effective communication skills
• Ability to collaborate & work effectively within cross functional teams.

Education:

• Post-secondary education or related business experience
• Certified Human Resources Professional (CHRP) Designation would be considered an asset.

ADP is an equal opportunity employer

NOTE TO APPLICANTS:

Please note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.