The Perks:
Work from Home: Work remotely throughout Canada or use our Vancouver office as a workspace
BucketList Program: 1 day off and $$ to spend every year to knock items off your personal BucketList
Wellness Days: In addition to vacation days, you have 8 additional days off you can use when you just need a break
Education Fund: $500 per year to help you grow
Health and Wellness Fund: $$ to encourage you to look after yourself and live a healthy lifestyle
Extended Medical and Dental: What you would expect from your employer
Educational Sessions: We bring in professionals to teach the team something new
Key Tasks:
Satisfy inbound email quota and/or phone calls daily.
Daily work on resolving the inbound volume of tasks: emails, voicemails, and website meetings
Communicate with clients to understand their website updates and education needs (via tickets).
Manage an ongoing knowledge base and other learning resources for clients wanting to learn about using our product and website best practices.
Educate clients on using our product and website best practices (via email, phone, and recorded video tutorial).
Using our product to complete website update tasks on client websites. HTML and CSS experience is an asset.
Make an outbound effort to improve client satisfaction (via phone, email, project other software tools)
Personal rocks (goals): You will contribute 10-25% of your working hours towards your personal quarterly goals (depending on the demand of your daily workflow).
Contribute toward team and company rocks (goals) as instructed by your manager.
Contribute improvement ideas to our product and company processes
Reach out to clients who are in accounts receivable and provide assistance in updating payment details
About you:
Experience with HTML/CSS/Javascript is an asset
Experience in Drupal or other CMS is an asset
Experience in a Customer Service or Technical Support position is an asset
Certification and/or education in web technologies
You’re able to clearly articulate yourself both by phone and email
You have a love for technology, and a desire to keep learning
You have an upbeat attitude, and love working with people
You get satisfaction out of helping people succeed
You’ve proven that you can problem solve on the spot
Fluency in French is an asset but not required
About us: Advisor Websites has been a player in the financial services industry since 2002, building crisp, professional, and compliant websites exclusively for members of the financial services industry all across North America through a SaaS business model; we’ve been named Vancouver’s 14th fastest growing business, and an Employee Recommended Workplace.
Company Website: www.advisorwebsites.com
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