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Software Product/Project Manager
Location : Vancouver, Canada
RESPONSIBILITIES
• Owns the working backwards document and vision for feature releases
• Identifies gaps and charters new platform capabilities as required
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product
•Compares features for competitive review to inform prioritization within a platform product release
• Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product
• Participates with the business in customer research to inform platform product feature needs
• Contributes near-term input (quarterly) for the platform product portfolio and roadmap
• Makes trade-off decisions on platform product features
• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests
• Exhibits expertise within platform feature area and coordinates with interdependent teams
• Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set
• Has visibility into the design of the user experience
• Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
• Continuously monitors feature development at the feature level
• Reviews product demo with the development team against acceptance criteria for the feature set
• Prepares launches and monitors platform performances, adoption, and operational health for feature sets
• Stays aligned with GTM plans for the feature set
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
• Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
• Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them
• Independently identifies and researches anomalous performance; escalates findings to senior management
•Coordinates internal forums to collect and identify feature-level development opportunities
• Owns and manages product documentation; enables self-service support and/or works to reduce overhead
• Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership
• Establishes a network within the organization; begins to build internal and external networks
• Mentoring team members
• Assists with candidate selection and onboarding
JOB SPECIFIC EXPERIENCES
• Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, Mastercard customer’s experience, Mastercard’s back-office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
• Understands and can explain the business context and the associated customer use cases
• Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog
• Understands the technologies supporting the platform product and are able to hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs
• Recognize discordant views and take part in constructive dialog to resolve them
• Verbal and written communication is clear and concise
• Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality
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Position 2- Technical Project manager- R01539021
Vancouver, Canada
RESPONSIBILITIES
• Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations.
• Creates mechanisms to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross organizational mechanisms to describe and drive continuous improvements.
• Drives execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise.
• Looked to as first point of contact for your team or area and the source of truth for status providing the right information and associated data about the state of the project to the right audience at the right time.
•Understands the business strategy and design approaches within product, program, or domain with depth to be credible and effective with teams they work with. Can competently represent team’s services.
• Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.)
• Works with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Able to get the inertia out and the project in motion or able to get the entropy out and the project into a calm and predictable delivery pattern.
• Transform raw thoughts into clear and concise communications/instructions to the teams. Can communicate with confidence 3+ levels up.
• May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and roadmaps identifying opportunities to be faster, better and cheaper.
• Understands the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
• Plays active role in mentoring and recruiting others
JOB SPECIFIC EXPERIENCES
• Anticipate bottlenecks and adequately factor in contingency for unplanned delays
• Determine if success metrics are in place and if not, you work to define them
• Recognize discordant views and take part in constructive dialog to resolve them
• Continuously assess development processes, test plans, and operations. You work with teams to improve concurrent project delivery.
• Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year
• Expert with scrum delivery
