Appletree Medical Group Looking for Learning and Development Trainer (FT) at Ottawa, Ontario, Canada Full Time

Learning and Development Trainer – Ottawa

Who We Are

Appletree Shared Services Corporation is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario’s best family physicians and specialists, including physicians offering virtual healthcare services. For over two decades, we have worked with bright and motivated individuals on our mission to improve access to community healthcare in Canada. Our journey is now leading us to help other parts of the world rebuild access to healthcare in their own communities, and we are only just getting started. Come discover how you may join our talented team and participate in shaping the future of community healthcare!

Why You Should Join Us

We are looking for highly motivated and dedicated individuals to join our industry-leading organization. If you are positive, passionate about healthcare, and enjoy working in a fast-paced environment we want to hear from you!

At Appletree, we offer a wide range of career opportunities for individuals seeking experience in the healthcare industry. We have suitable positions for medical school hopefuls, for those interested in a career in healthcare, for foreign medical graduates, for those who are still searching for a career path, and for experienced professionals who are looking to make a positive impact in our community. We offer opportunities for growth, flexible work hours, access to premium healthcare services for you and your family, a flexible benefits plan, and valuable experience that will jumpstart your career and continue your professional development!

The Opportunity

A trainer provides leadership, guidance, and support to our clients and staff while providing exceptional customer service and support to patients.

Compensation: Commensurate based on education and experience.

Benefits: health, dental, health spending account, LTD and Life insurance, with eligibility beginning at 3 months of continuous full-time employment.

Location: Varies. Mobility and flexibility are required. Must have a vehicle and be able to go to all locations within Ottawa, and potentially remote sites.

Type: Full Time, based on the training needs of Appletree Medical Group. Full-Time hours with the group must be maintained to be eligible for this role. Will also provide coverage as an MA floater when not in assigned training shifts.

Scheduling: Sessions are often scheduled in advance as well as on short notice during the daytimes, evenings and/or weekends. The Trainer must fulfill all training sessions in their entirety.

Leadership

What You’ll Do:

• Act as an ambassador for the group.
• Oversee and bear responsibility for the success of the new employees and physicians at Appletree.
• Have a pleasant disposition and positive attitude.
• Be available on-site for the entire duration of training sessions.

Training

• Facilitate Theory and Practical Training Sessions for new physicians. Following content outlined in Appletree University (ATU) and Canadian Health Systems (CHS) training curriculum.
• Facilitate Theory and Practical Training Sessions for new employees (i.e., Medical Assistants, Operations Managers, and Telemedicine Assistants).
• Facilitate Injections training sessions for all new employees.
• Facilitate Specialty Program Training Sessions, as needed.
• Follow the content outlined on AppletreeU and in the CHS training curriculum – Day 1, Day 2, Day 3 Provider Training. Follow all scripts and processes included in the curriculum.
• Answer questions, and provide guidance.

Administration

• Liaise with the appropriate departments to schedule training sessions for new physicians and employees.
• Track, Complete and collect all Training Checklists. Provide completed checklists to the appropriate departments for inclusion in personal files.
• Liaise with Operations Team to ensure the successful integration of the physicians and employees into their clinics.
• Follow up with the appropriate departments after the physician’s and employee’s first day with feedback. This includes what went well, and areas to improve on.
• Maintain proper record-keeping for all onboarding and training documents.
• Maintain up-to-date documents for AppletreeU and act as the main administrator for AppletreeU and Coursewebs.

Other

• Maintain exceptional knowledge of AppletreeU (Including Injections and Specialty Programs), Telemedicine, EMR software, and Insig.
• Assist as needed with the successful operations of the clinic while on site. This includes but is not limited to assisting at reception, the kiosk, and triaging patients.
• Other duties, as required.

It is understood that due to the nature of AMG’s business and the ongoing evolution of the industry, your title, and/or duties/responsibilities may change and evolve in accordance with the company’s needs.

What We’re Looking For

• Minimum 1-3 years of experience in a Trainer role (coaching, teaching, and/or leadership roles)
• Demonstrates progressive experience and promotion within previous roles.
• ‘Exceeds Expectations’ in all aspects of your current role.
• Demonstrates ability to learn new tasks (i.e., experience with a variety of roles, clients/specialties).
• Exceptional knowledge of best practices.
• Excellent communication skills in English (spoken & written).
• Superior customer service and interpersonal skills.
• Proficient computer skills.
• Demonstrates leadership skills.
• Adept at identifying, taking ownership of, and acting on problems. Solution-oriented.
• -Mature, professional, enthusiastic, positive, and respectful of others.
• Works well independently; rarely requires direction; self-motivated.
• Passionate about personal learning, training, and ongoing development.
• Demonstrates ability to be mobile (with regards to working at different clinic locations) and flexible (with regards to working a combination of days/evenings and weekends).
• Committed and reliable with regard to attendance and punctuality.
• One to two years of post-secondary education in a related field is considered an asset.

What’s Next

Our process for hiring is rigorous. Our objective is to ensure that you are the right fit for us, just as we are for you. We promote fairness, equity, and diversity, as such, you will meet and speak to various people on our hiring team throughout the process. The screening stage begins with a few application questions, a basic communications assessment, and finally a phone interview. Successful applicants moving into the selection stage will be invited to an in-person interview where more information about the position is given to the candidate. At that point you will have the opportunity to ask job-specific questions and make an informed decision on whether you should join us.

About Appletree Medical Group

The Appletree difference Founded in 1992, Appletree Medical Group is one of Canada’s largest multi-specialty groups. Our growing network of modern medical facilities across Ontario enables our doctors to provide world-class medical care to our patients. Working with highly-trained staff and the latest technology, our physicians are able to deliver the best care possible for patients and their families in our communities. Our Mission Appletree Medical Group exists to professionalize, and improve access to, community healthcare in Canada. We provide comprehensive healthcare solutions when, and where, they are needed. We use technology and efficient clinic workflows to optimize medical practices for physicians, while creating flexible and accessible healthcare experiences for our patients.