Our client, a Top 5 Bank in Canada, is currently hiring bilingual Digital banking advisors to join their team in Montreal, QC!
Job Duties:
• Provide professional, responsive customer service to incoming client calls, assisting clients with their immediate financial need through recommending appropriate products and services.
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
• Provide Online Banking technical troubleshooting assistance relating to browser support, site functionality; password reset and sign-in protection issues
• Deliver effective root cause analysis, problem diagnosis and solution recommendation that matches the client’s level of technical expertise
• Educate and assist clients with using our clients’ digital capabilities for online and mobile banking services.
• Resolve problems at first point of contact in a friendly and helpful manner and refer more complex situations to our clients partners, as appropriate.
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Be resourceful with the ability to leverage tools and resources to find the right answers, while cultivating and maintaining relationships with partners and clients to work as one team
Qualifications:
Bilingual (English/French)
Previous CALL CENTER or Customer Service experience (bank branch, flight attendant, call center agent etc.)
Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone
Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
Strong English oral and written communication skills along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 7 AM to Midnight
Nice-to-have
Experience working in a team and metrics-based performance environment-40-60 calls/day
Previous banking experience and strong knowledge of general banking products considered an asset
Work Environment
Fully remote during training period of 8-12 weeks and will turn to hybrid (2/month, increasing to 1/week in the fall)
Will be required onsite for 2 weeks at some point in September-November for a system change and training
Monday to Sunday 7 AM to Midnight (8hr shifts)
À propos d’Aston Carter:
Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.
Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s’engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu “best of staffing” par nos clients et le talent que nous recrutons, Aston Carter s’engage à livrer un service hors pair a tous nos partenaires d’affaire.
Numéro du permis d’agence de placement de personnel : AP-2000486 (Canada – Québec) Numéro du permis d’agence de recrutement de travailleurs étrangers temporaires : AR-2000485 (Canada – Québec)
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Personnel Placement Agency Permit Number: AP-2000486 (Canada – Quebec) Temporary Foreign Worker Recruitment Agency Permit Number: AR-2000485 (Canada – Quebec)
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