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COORDINATOR, COMMUNITY ENGAGEMENT
About Us
The Calgary Drop-In and Rehab Centre (“the DI”) is a low-barrier, housing-focused shelter that serves some of the city’s most vulnerable people. At the DI, we focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you can make to another person’s path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness. The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.
Position Summary
Reporting to the Manager, Fund Development & Community Engagement, the Coordinator, Community Engagement acts as lead in planning and executing community engagement initiatives on the Strategy, Impact & Engagement (SI&E) pillar. They are responsible for cultivating and maintaining relationships with community partners such as corporate groups, schools and individual and other group volunteers. The Coordinator, Community Engagement, with oversight from the SI&E leadership team, ensures successful achievement of the volunteer and practicum program growth as well as presence in the community.
Time Commitment
Not less than 40 hours per rotation; with 5 days on and 2 days off. Some unusual hours may be required from time to time as the need arises. These hours may be altered at the discretion of management.
Job Duties And Responsibilities
STAKEHOLDER ENGAGEMENT & VOLUNTEERS (70%)
- Lead and develop community engagement programs for volunteers and practicum students
- Support community and onsite events from planning to execution
- Helps inform regular data reporting, including qualitative feedback or insights that are observed from the community to guide communication with internal and external stakeholders.
- Liaises with Fund Development department to support stewardship activities.
- Responsible for submitting content, photos and stories relating to donors, community initiatives, events, and the Donation Centre to communications for recognition purposes.
- Actively pursues personal growth & development opportunities in relation to job role.
- Helps fosters a culture of philanthropy throughout the DI, so that everyone recognizes the importance of stewarding positive relationships.
- Support with other engagement opportunities such as meal sponsorship, speaking or community events/public outreach
- Lead the development and implementation of a volunteer recognition strategy for all volunteers.
- Manage relationships and communication with school partners while supporting the Specialist, Volunteer Engagement, in the schools program
- Build strong collaborative relationships internally, across the organization, and externally, among partners.
- Lead and manage the agency’s Share the Street program including curriculum development, building and maintaining relationships with stakeholders, and evaluating and reporting of the program.
- Stay informed of DI key messaging and communicate it to various public speaking engagements (e.g. community organizations, schools, etc.)
- Promote sponsorship opportunities and support with donor stewardship.
- Foster a culture of community engagement throughout the DI, to ensure stewarding positive relationships and problem-solving for the best possible.
DATABASE MANAGEMENT & ADMINISTRATION (30%)
- Maintain accurate records and statistics and prepare monthly reports using Volunteer Database as required.
- Develop and maintain record keeping strategies that align with long term agency goals and requirements.
- Lead and develop SOPs (standard operating procedures) for the day-to-day activities involving volunteers, public education, advocacy, other proactive and reactive engagement opportunities.
Required Competencies And Qualifications
- Post-secondary education or diploma in a related field or commensurate experience is preferred
- 2-5 years’ experience in community engagement and/or fund development is required
- Related experience and a proven record of success, preferably in a complex non-profit environment
- Proven skills and experience managing relationships
- Self directed and action oriented
- Energetic and self-directed, with effective time management and organizational skills including the ability to deal with multiple priorities at the same time
- Excellent communication skills, both verbal and written
- Proficient in Office365 and Microsoft Office Suite 2016
- Ability to work with databases; experience with Raiser’s Edge and Samaritan an asset
- Familiar with social media platforms such as Facebook, Instagram, Twitter, LinkedIn
- Eager to learn new systems and adopt improved best practices
- Must demonstrate initiative and work autonomously
- Must be acceptable of industry risks, including coming into contact with bodily fluids
Working Conditions
While your position does not normally consist of front-line work, it is important for us to tell you that front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.
Why the DI?
The DI aims to be an “Employer of Choice” and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and in every action we take, and we want people who share this commitment.
Our Culture
Our values form the cornerstone of our culture:
RESPECT: Our actions honour the rights, differences, and dignity of others
COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities
KINDNESS: We accept each person’s uniqueness with compassion and empathy
WELLNESS: We promote, provide and support holistic wellbeing
ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.
What We Offer
Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.
Some of the employer-paid group benefits include:
- Vacation days
- Sick days
- Wellness days
- Extended Health & Dental coverage
- Employer Matching RRSP Program
- Homewood EFAP
- Life Insurance and Accidental Death & Dismemberment (AD&D)
Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.
Benefits are based on employment type and usually available the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.
Alberta Living Wage Employer
The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit to learn more about the living wage.
The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.
If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to [email protected]
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