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Customer Service Representative Job Description
We are looking for a Customer Service Representative to join our team. The ideal candidate will have a strong understanding of customer service principles and be able to provide excellent customer service to our clients.
Responsibilities
- Respond to customer inquiries and complaints in a timely and professional manner
- Resolve customer issues and concerns to the satisfaction of the customer
- Provide information about products and services to customers
- Track and manage customer accounts
- Compile and submit reports on customer activity
Qualifications
- High school diploma or GED
- Familiarity with CRM systems and practices
- Ability to multi-task, set priorities and manage time effectively
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite
- Ability to work independently and as part of a team
