If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.
The Deskside Support Analyst is one of the most crucial roles within our organization.
Utilizing your exceptional customer service skills you will:
Provide desk side technical support to users via phone, email or desk side
Move computing hardware and associated re-configuring
Install new and used hardware units and components
Resolve technical problems and perform diagnostics
Perform hardware warranty and non-warranty repairs of desktops, notebooks, and printers
Coordinate warranty and post-warranty repair of hardware and accessories
Update, escalate and close tickets in various systems
Maintain customer supplied “Hot Spare” and parts inventory
Oversee timesheet management and reporting
What we need:
A minimum of 2 years of related experience or diploma in a relevant program of study from an accredited institution
A+ Certification
Warranty authorizations for HP, Dell, IBM, and Toshiba are an asset
Working knowledge of network printers and cabling/LAN technologies as well as the ability to support smart/mobile devices is an asset
Knowledge of ITIL processes or ITSM toolset is an asset
Experience with an incident and problem management tool such as Service Now
Strong Windows 7, 10 OS knowledge and experience supporting Office 365 suite of products
Install and support various software like Adobe, MATLAB etc
Strong troubleshooting skills
Superb communication skills, both written and verbal
Ability to take direction and follow procedures consistently and accurately
Strong time management skills
You are comfortable working both independently and in a cooperative environment
Existing Government Secret or Reliability clearance an asset
Must be French/English bilingual
You have a valid driver’s license
Availability to work on standby when required
Equity Statement
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs
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