CurrentWare Inc. Looking for Customer Success Manager at Canada Full Time

Currentware is looking for a talented Customer Success Manager to join our growing team. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business’ revenue potentials, and minimize churn rates.  We’re excited to be able to offer the successful candidate the opportunity to bring improved process and efficiency to our happy, loyal, and expanding customer base.

Responsibilities include supporting customers as they transition from sales prospects into paid, building close relationships that often last beyond any one call or transaction. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

We’re looking for someone to

• Onboard new clients with our tech support team
• Establish clear client retention goals
• Build and maintain meaningful relationships with our customers
• Connect via emails, phone calls and zoom to understand how they are using CurrentWare
• Explain features & benefits of the platform, including identifying where additional licenses & products may be of value
• Review customer complaints and concerns and seek to improve the customer experience
• Work with the Sales & Support teams to ensure a cohesive customer experience
• Manage the renewals process alongside our operations and billings manager

Your day to day will likely include:

• Calling and emailing customers of the CurrentWare Suite 
• Reaching out to existing customer who are of a higher propensity to expand
• Working with our Sales team to identify/schedule new product/feature demos 
• Working with our Support organization to help resolve customer issues in a timely manner
• Communicating with operations and billing to facilitate quote processing and payment collection
• Spending time on strategic projects, thinking of ways to improve efficiency, proiritize churn minimization, and provide continued value to our expanding customer base

Requirements:

• Proven work experience as a Customer Success Manager or similar role at a technology company
• Experience working within a CRM, preferably Zoho,
• Prior experience managing a book of customers and promoting value through an excellent customer experience
• Exceptional ability to communicate and foster positive business relationships
• Detail oriented and analytical with strong written and verbal communication skills
• Accountability and personal organization are essential 

This role will report directly to the Head of Customer Success

Job Types: Full-time, Permanent

Competitive Salary + Bonuses/Commission for meeting or exceeding targets

We are a fully remote company, and will hire the most suitable candidate within Canada. 

Education:

Bachelor’s Degree (required)