Airport Customer Service
28-Aug-2023
Ref #: 22398
LinkedIn Tag:
How you’ll help us Keep Climbing (overview & key responsibilities)
The Operations Service Manager (OSM) is responsible for providing leadership to front-line teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators. It is responsible to work together with WestJet to drive baggage connectivity, ITD process as well as build a strong relationship with airport authorities to handle ad-hoc operational requests.
As an OSM, you will serve as an operational liaison between Delta and all contracted business partners within a station. In this Delta leader role, you will also monitor for at-risk behaviors through daily safety observations and provide coaching, training, and corrective action as needed. In addition, you participate in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings.
The OSM ensures adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards. Moreover, this role, you will ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity. You will be responsible for being a key communicator of timely and accurate information and be required to set performance standards and ensure employee accountability. As a Delta leader it is paramount that you will provide support, guidance, coaching and motivation based on individual needs and be a champion leading other through change.
The qualified candidate must be strategic in thought processes and decision-making. The qualified candidate must also have the capability to measure and analyze employee performance using performance management tools, available customer service and operational metrics, job shadowing and direct observation. Must champion recognition and rewards.
As part of the station leadership team, the successful candidate will be responsible and accountable for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, coaching and counseling and administrative action. The successful candidate must be a strong advocate of employee recognition. Continued training and development in building leadership capabilities is expected. As a Delta leader, the Operations Service Manager will be required to develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.
What You Need To Succeed (minimum Qualifications)
What Will Give You a Competitive Edge (preferred Qualifications)
Job Description Office Manager Reporting to the Managing Director and Director of Property Management, the Office Manager is responsible for...
Apply For This JobSitué en Mauricie, le Cégep de Shawinigan est renommé pour la qualité de sa formation préuniversitaire et technique, il accueille...
Apply For This JobUn de nos clients, une importante organisation paramunicipale, est à la recherche d’un(e) Surveillant(e) de travaux-profil immeubles. Sous la supervision...
Apply For This JobAbout Dreww Dreww is a full-service digital advertising agency and multidisciplinary production studio founded by Andrew Johnson. With its head...
Apply For This JobDate Posted: 04/18/2023 Req ID: 29729 Faculty/Division: UofT Mississauga Department: UTM: Human Resources Campus: University of Toronto Mississauga (UTM) Description:...
Apply For This JobÉquilibre est à la recherche d’un(e) réceptionniste-secrétaire pour son la succursale de Brossard ! Travailler chez Équilibre Équilibre est le...
Apply For This Job