Eaton Looking for Bilingual Customer Service Representative at Quebec Province Full Time

Eaton’s Electrical sector is currently seeking a Customer Service Representative to join our team. This position is based at our Mississauga, ON facility OR remote from Quebec.

Position Overview:
Provide world-class customer support to both internal and external customers while maintaining complete awareness of all matters affecting a defined region of customers. Follows all internal policies and procedures to help meet company goals for revenue growth and profitability.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:
People Coordination

Advises customers of availability, price, and terms in line with standard parameters. Exercises limited authority in pricing to meet competitive pressures.

Coordinates with other departments to quote lead times and delivery dates for product which is not in stock.

Follows up as necessary with other departments/division (eg. Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicates delayed shipments to customers.

Advises customers on use and application of standard products and refers more technical inquiries to appropriate personnel.

Process Management

Communicates directly with customers, agents and outside sales representatives via phone and e-mail to represent the company and obtain orders.

Accurately processes all customer requests including orders (received via phone, fax or electronically from Manufacture’s reps, distributors, OEM’s & internal sales personnel), Return Material Authorizations and credit/debit requests in the appropriate database.

Order Management: reviewing/tracking backorders with inventory planners, tracking shipments, offering alternative product if requested product is not in stock etc.

Initiates Discussion with customer to obtain Forecast to provide inventory planners.

Promotes Sales/Marketing promotions.

Mentoring/Developing/Promoting Customers on new systems i.e. Order Center

Resolves problems with shipments or invoicing. Issues Return Goods Authorizations and enters replacement orders as necessary and raises the appropriate quality notifications to ensure root cause of issues are addressed.

Responsible for ensuring issues are escalated to managers for prompt investigation and action as required.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications

Required (Basic) Qualifications:
College diploma from an accredited institution

Bilingual English/French is required

Strong communication skills

3 years of customer service experience

Ability to manage different priorities

Ability to adapt quickly

Ability to work/learn independently with minimum supervision (self-educate)

Team player is a must

Preferred qualifications:
Working knowledge of SAP is an asset

Electrical industry is an asset

Position Criteria:
Communicating with customers (internal/external)

Responsible for own large scale retail customer

Fair amount of autonomy until customer issue is escalated

Self- educate

Team player

Additional Information

Generally in an office environment

Visit customers at times (limited travel)

Strong interpersonal skills

Concentration during sensitive client interactions

Month end pressures

Excellent written and oral communication skills in addition to strong organizational skills

Strong computer skills with Excel, Word, Outlook, and the Internet

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

Flexible work options to help balance work/life demands (at participating Eaton sites)

Healthcare/retirement savings programs

Competitive compensation packages to reward skills and performance

Tuition assistance or financial help for ongoing learning and development

Health, Dental, Vision & Wellness programs

Donation matching (U.S., Canada, Puerto Rico)

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: https://www.eaton.com/ca/en-gb/company/policies-and-statements/accessibility.html

What you can get from us:
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society.

Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030.

Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

#LI-CH1

Eaton est une entreprise de gestion intelligente de l’alimentation électrique engagée à améliorer la qualité de vie et à protéger l’environnement des gens partout dans le monde. Nous sommes guidés par notre engagement à maintenir la bonne conduite de nos affaires, à adopter un fonctionnement durable et à aider nos clients en matière de gestion de l’alimentation, aujourd’hui et demain. En nous appuyant sur les tendances de croissance mondiale en matière d’électrification et de numérisation, nous accélérons la transition de la planète vers les énergies renouvelables, aidons à résoudre les défis les plus urgents dans le domaine de la gestion de l’alimentation et faisons ce qu’il y a de mieux pour nos parties prenantes et toute la société. Créée en 1911, Eaton est inscrite à la Bourse de New York depuis près d’un siècle. Nous avons déclaré des recettes de 19,6 milliards de dollars en 2021 et desservi des clients dans plus de 170 pays.

Notre culture repose sur un solide engagement en mettant nos valeurs principales en pratique et en appuyant nos employés avec les outils dont ils ont besoin pour réussir. Nous avons démontré notre passion pour le développement durable grâce à l’annonce de la réduction des émissions de carbone provenant des activités de l’entreprise par au moins 50 % d’ici 2030.

Eaton s’engage à avoir une main-d’œuvre diversifiée sélectionnée sur une base non discriminatoire à tous les niveaux, de façon à refléter la diversité de nos clients et les environnements variés dans le monde où nous exerçons nos activités. Notre succès dépend de notre capacité à attirer et à retenir les meilleurs talents, quels que soient leur race, la couleur de leur peau, leur statut social ou économique, leur religion, leur origine nationale, leur état civil, leur âge, leur handicap, leur statut d’ancien combattant, leur orientation sexuelle, leur identité de genre ou tout statut protégé. Eaton respecte les lois et réglementations antidiscriminatoires en vigueur dans les pays où nous exerçons nos activités. La politique de l’entreprise en matière d’inclusion et de diversité consiste à prendre toutes les décisions relatives à l’emploi, y compris l’embauche, la rémunération, la formation, les promotions, les mutations et les licenciements, selon le principe de l’égalité des chances face à l’emploi, comme défini plus haut.

Job: Sales

Region: North America – Canada

Organization: ES CRDS WD Wiring Devices

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time