At ET Transport, it is our mission to provide customers with reliable transportation solutions custom-tailored to their unique needs. Our Dispatchers and Logistics Coordinators are a key component in ensuring customer satisfaction. ET Transport has two main terminals with warehousing facilities and 2 additional drop-yards.
Responsibilities:
– Working with shippers, receivers, customs brokers, customers, and potential customers over the phone and through email.
– Finding availability, covering FTL and LTL shipments for Account Managers. In Bound, Out Bound and Cross Border load booking required.
– Arrange transportation, Dispatch load confirmations to carriers and fleet dispatchers, orchestrate pick-ups and deliveries to meet customer requirements.
– Managing activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met
– Tracking and tracing loads throughout the shipment process. Updating customers on shipment status in a timely manner.
– Continually reviews freight costs, transportation rates, and/or the prices of different equipment to keep costs down where possible
– Updating shipment statuses and closing orders in dispatch software, uploading PODs into orders once a shipment has delivered.
– Working with Accounting Team to ensure customer invoices are billed correctly to the Customer and any billing discrepancies are resolved in a timely manner
– Following SOP procedures when on boarding new partner carriers, the brokerage department will be working with.
Qualifications:
Must have at least 2 years of dispatching experience
-Knowledge of LTL and FTL Shipment Sizes, type of equipment needed for various types of freight and shipment sizes for over the road shipments.
-Excellent Customer Service and geographical knowledge within North America an asset.
-Knowledge of: LoadLink, Dispatch softwares, HubSpot
-Knowledge of ACE, ACI, CTPAT, PIP, FAST, CSA, HAZMAT
-Outlook, Microsoft applications,
-Fluent in English
-Must be a team player with the ability to work in a fast-paced environment and must also be willing to be independent.
-Strong ability to work well under pressure, meet strict deadlines
-Strong organizational skills and attention to detail.
-Ability to communicate over the phone and using email.
-Must have good negotiation skills be persuasive and energetic
Job Types: Full-time, Permanent
Salary: $40,000.00-$45,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Application question(s):
Experience:
Work Location: One location
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