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FNHA Overview
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative and dedicated team members and leaders.
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
JOIN OUR HISTORIC JOURNEY
At FNHA, you’ll have the opportunity to contribute to BC’s history. With a unique governing structure and mandate, our fluid work environment means you can play an active role in real change.
Our talented teams value respect and foster lateral kindness in their working relationships. Our holistic approach to wellness, based on First Nations teachings, is incorporated into all aspects of work culture. Where else will you get to create a personal wellness plan as part of your performance goals?
Position Summary
The Primary Care Response Assistant provides administrative support to the day-to-day operations of the First Nations Virtual Doctor of the Day (FNvDoD) and First Nations Virtual Substance Use and Psychiatry Service (FNvSUPs) clinics. The role is responsible for scheduling the providers by region and the Response Team, and also the consolidation and maximization of billings to ensure accuracy prior to submission to MSP. The role coordinates virtual staff with appropriate on the ground resources, which facilitates Electronic Medical Record integrations and workflows of program with other virtual support pathways. This position provides relief in the event of absence of a Response Team member. The role functions as a member of a collaborative and comprehensive health care team ensuring the provision of safe, ethical and culturally appropriate care to clients and their families.
As a health and wellness organization, the First Nations Health Authority has aligned with the Provincial Public Health Order released on October 14, 2021. We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19. If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.
Responsibilities
This position:
Acts as first point of contact for patients / clients and complete initial assessment of needs to determine the routing related to the care.
Registers patients and ensure accurate recordkeeping for all related documentation documentation (i.e. medical reports and chart notes)
Supports operations of the FNvDoD and FNvSUPs virtual medical offices by providing administrative and reception support in a virtual clinic environment which may include, but are not limited to:
Data entry and compiling information / statistics
Drafts correspondences and word processing as required, coordinates distribution of materials and information to relevant stakeholders
Develop and maintains a recordkeeping process
Reviews information, determines billing coding and conducts reconciliations
Reviews availability of primary care team and physician team, schedules client visits and appointments accordingly
Works with other members of the FNvDOD and FNvSUPs Team, as well as with community-based health and wellness providers to help coordinate mental health and substance use care and referrals as led by the Care Coordinator and/or specialist physician.
Communicates & coordinates with other offices, clinics, hospital, First Nations communities, FNHA Regional Teams, etc.
Coordinates ongoing information-sharing internally and externally, including sharing appropriate information with various audiences and keeping Primary Care Team informed of corporate news
A Full Job Description is Available Upon Request
Qualifications
Education & Experience
Graduation from a Medical Office Assistant Certificate Program from an accredited Community College
3 to 5 – years experience in a medical practice with advanced knowledge in billing, data and administrative processes, human resource management principles and practices, and current scheduling practices.
Knowledge, Skills & Attributes
Knowledge and Abilities
Demonstrates ability to utilize and understand Medical Terminology, in particular terminology related to substance use and mental health
Demonstrated knowledge of MSP Billing Practices and Fee Codes, medical issues and terminology, applicable regulations through the relevant healthcare provider colleges required.
Experience working with a First Nations Health Service Organization or experience working with First Nations people and communities is an asset
Current valid BC Driver’s License
High level of comfort working with technological applications including eMRs, Zoom, Microsoft Suite
De-escalation and supportive communication
Basic knowledge of the BC Mental Health Act
Must have proven ability to maintain professional conduct and confidentiality in the care of patients.
Competencies
Awareness – Thorough knowledge of the current First Nations health governance landscape in BC
Leadership –Influencing, motivating, and inspiring others through direct and indirect means to accomplish organizational objectives including people and partnership development in a manner consistent with the 7 Directives, Shared Values, and Wellness Operating Principles. Able to champion change, in partnership with others, by living the First Nations perspective of health and wellness.
Decision making – Uses sound judgment to make good decisions based on information gathered and analyzed. Considers all pertinent facts and alternatives before deciding on the most appropriate action. Commits to decision.
Problem solving – Analyzes problem by gathering and organizing all relevant information. Identifies cause and effect relationships. Comes up with appropriate solutions with minimal supervision.
Teamwork/collaboration – Strong interpersonal skills. Interacts with people effectively. Able and willing to share and receive information. Collaborates within the group and across groups. Supports group decisions. Puts group goals ahead of own goals.
Adaptability Adapts to changing work environments, work priorities and organizational needs. Able to effectively deal with change and diverse people.
Planning/Organizing – Proactively plans and organizes tasks and work responsibilities to achieve objectives. Sets priorities and schedules activities. Allocates and uses resources properly.
Closing Statement
Diversity
The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals with Indigenous ancestry (First Nations, Inuit, Métis).
What You Can Expect From Us
Joining our family means joining an organization that supports personal growth, in-house training, a paid volunteer day and a unique full-day orientation program.
Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.
Closing
Please note that only those applicants shortlisted will be contacted. If you do not hear from us about this position, please accept our sincere appreciation for your interest in FNHA!
For more information about us, please visit: www.fnha.ca/about/work-with-us
If you have any inquiries or issues please contact FNHA Recruitment at [email protected] or 1-844-699-3186.
