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About the job
ABOUT GATEWAY SERVICES INC.:
Gateway Services is Canada’s first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Gateway has proudly achieved the esteemed Great Place To Work Certification™ in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.
LOCATION: Hybrid – 230 Hanlon Creek Blvd Guelph, ON
SUMMARY:
Operations Analyst, reporting to the Ops. Analyst Manager is responsible for assisting with various reporting and analytical needs of the organization, ranging from operations, to HR, to EHS, to sales. The Jr. Operations Analyst will work closely with Care Center Managers, Regional Managers, and Managing Directors to provide reporting or data as needed on regular cadence and on an ad hoc basis as well as investigate anomalies or variances and work to continuously improve the reporting and analytics across the organization.
HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES:
- Create/Manage weekly, monthly, quarterly, and annual reports as assigned
- Provide ad hoc analysis and reporting for Care Centers & Management
- Track open requisition and recruitment metrics as well as turnover
- Assist with On Time Delivery (OTD) tracking and investigation of root causes for OTD below target
- Assist with the creation of various monthly performance decks for HR, EHS, and Operations
- Identify gaps in reporting and opportunities to improve existing reports
WHAT YOU NEED TO SUCCEED:
Education, Experience, & Training
- Bachelor’s degree Business Administration, Finance, Accounting, or a related field required
- 3 years of experience as an analyst in finance, operations, production/manufacturing or related role and field
- 5+ years of experience with Advanced Excel Skills
- Experienced with Power BI reports preferred
Skills & Abilities
- High level of honesty, integrity, confidentially and accountability
- Excellent interpersonal, communication, and relationship management skills
- Strong professionalism and business maturity
- Excellent analytical skills and experience in delivering complex data solutions
- Self-motivated, with the ability to identify opportunities for improvement
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite; particularly Excel
- Experience with ERP systems and/or Power BI a plus
WORKING CONDITIONS:
- Prolonged periods of sitting at a desk and working on a computer
- Travel may be required (up to 10%)
WHAT YOU CAN EXPECT FROM US:
- Medical, Dental and Vision Benefits
- Life and Accident Issuance
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee’s cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@ gatewayservicesinc .com.
