Hub International Looking for Regional Operations Manager at British Columbia Full Time

Regional Operations Manager, BC (Hybrid – Vancouver, BC)

Are you a passionate leader? Do you have a desire to create positive experiences for employees and clients? If so, keep on reading!

HUB Financial has an exciting opening in our Vancouver office. We have built a culture at HUB that is focused on helping our clients grow their businesses, and our employees get the most out of their careers.

The Regional Operations Manager (ROM), BC Region role offers a variety of responsibilities. No two days are the same! As the region’s operations lead, you will work closely with our Regional Vice President (RVP) to build strong relationships with our clients (advisors) through frictionless customer service, and provide a fun, while at the same time hard-working, environment for the team.

What’s it like working here:

• A positive, inclusive, and fun environment where we value diversity

• We are a results-driven organization with three equal focuses: results, processes, and relationships

• Your attitude and effort matter

• You will be relied upon as a trusted leader

• You will learn and grow (we will help bring out the best in you and yes, you will make mistakes, and that’s okay)

What we need you to do:

Reporting directly to the VP, Insurance Operations, and working closely with the BC RVP, your contributions will include:

• Coach and manage our BC operations team, located in Vancouver and Richmond

• Oversight of service provided by team, ensuring quality of work

• Service and operational escalations

• Debt collection from customers (advisors) who experience a chargeback

• Management of premises-related matters such as office supplies, equipment and furniture needs, relocations, renovations

• Recommend operational and capital expenditures during budget setting

• Work closely with peer ROMs, and others, to ensure HUB is providing a consistent level of service to its customers across the country

What it will take to succeed in this role:  

• A proven strong people leader

• Experience working at a Life Insurance Carrier or Managing General Agent (MGA) a strong asset

• A positive attitude, the constant desire to help others, curiosity, and the ability to deliver consistent performance

Company Bio

HUB Financial Inc. is Canada’s largest MGA and is a wholly owned subsidiary of HUB International – a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services through offices located across the United States and Canada. HUB International is ranked among the top insurance brokerages in the world.

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Department Business Operations

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: Diploma

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you’re at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.