HR.com Looking for Client Success Rep (Account Partner) for Live Event at Remote Full Time

Account Partner for Live Events Job Description

About Us:

At HR.com, we serve two primary stakeholder groups: (1) HR professionals and (2) companies that provide products and services for organizations to develop and execute their human capital marketing strategies.

We touch over one million HR professionals in meaningful and impactful ways, giving them the tools, contacts, training and content to make them smarter. We provide countless human capital products and solutions to service providers that create market awareness, amplify messaging, establish credibility, and provide industry insights.

About the Role:

The purpose of the Account Partner (for live events) is to delight customers by ensuring the successful and timely delivery of HR.com’s events and creating positive experiences, increasing client retention and revenue.

Key Accountabilities:

• Manage a portfolio of HR.com clients who are exhibiting/sponsoring live events

• Retain and grow existing client revenue by achieving target renewal rates

• Drive client success by:

• Preparing fully for client and internal meetings

• Ensuring project success metrics are established with clients and reviewed monthly

• Holding HR.com team members and clients accountable for their time-critical tasks

• Proactively communicating potential challenges and opportunities with clients and management

• Circulating the NPS survey to all clients and taking action on any feedback received

• Keeping careful documentation of client interactions and deadlines

• Traveling to events when required

• Maximize the use of technology and tools to streamline and organize your work: collaboration, communication, and organization: G Suite of products (Gmail, chat, sheets, docs, slides, forms, etc), G Drive, CRM, Zoom, and Asana

• Embrace professional development and routinely review with your manager

What does it take to be a successful Account Partner?

• Willingness to address opportunities and areas for improvement head on

• Being an advocate for both the customer and HR.com

• Dedication and accountability – “no excuses” kind of person who knows what they are responsible for and knows that a happy and successful client is the goal

• Someone who embraces a supportive culture of openness, who praises publically and criticizes privately

• Someone who is organized, detail-oriented, able to balance competing priorities, and can adhere to ever-changing deadlines and timelines

• Ability to work with a wide variety of people, listen to their concerns, and work for resolution

Minimum Requirements and Qualifications:

• 2+ years working in a role as a customer service representative with sales responsibility or in a sales support role

• Strong written and verbal communication skills

• Strong organizational skills, adaptable to change, and detail-oriented

• Inquisitive and curious – fearless when asking questions

• Experience with Asana is a plus

• Familiarity with the HR solutions landscape is a plus

Job Type: Full-time

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift