Log In
Sign Up
Are you: A_ _team player who gets satisfaction from providing administrative support to clients and team members? Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportunity could be tailor-made for you.
Location: Windsor, ON – We offer in-office, hybrid, and remote work flexibility.
Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the 5th largest insurance brokerage in the world with 13,000 employees and more than 475 offices.
Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year – Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.
We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.
The Role
The Administrator is responsible for handling and completing service requests, and processing client transactions within the applicable quality standards set by the company, while maintaining a positive work environment and an effortless customer experience.
Key Responsibilities
Process requested changes, utilizing appropriate resources within the applicable quality standards set by the company.
Apply sound judgment when reviewing, modifying, and adding coverage to policies.
Maintain and apply a complete understanding of the insurers’ underwriting guidelines.
Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.
Document all details of client requests and conversations in the appropriate system, using the applicable templates.
Refer files requiring approval to the designated individual with recommendations for handling.
Manage daily workload in accordance with company standards.
Exhibit accountability with regard to readiness in handling client contact opportunities, including following up within the appropriate time frames.
Respond favourably to all coaching and training provided and make use of self-coaching tools where available.
Perform other duties as assigned.
Qualifications
Secondary School Diploma or equivalent.
Strong computer skills.
Post-secondary education is an asset.
Experience working in a customer service environment is preferred.
Availability to work various shifts and days of the week as required in order to support the staff.
Ability to handle fluctuating work volumes in a fast paced, customer focused environment.
Ability to work independently and in a team environment.
Ability to communicate clearly and concisely.
The Perks:
Group Health and Dental Benefits.
RRSP Company Matching Program.
Paid vacation, sick and personal days.
Employee discounts on personal, home and auto insurance policies.
Corporate discounts on gym memberships and other services/products.
Company-paid Employee and Family Assistance Program.
Health and wellness initiatives.
Ongoing recognition programs and opportunities for advancement.
Our Commitment:
An environment that fosters continuous learning and improvement.
A leadership team dedicated to your growth and success.
To listen. Our employees have great ideas. We implement them.
Appreciation of your efforts. Every day.
Diversity matters to us. We’re committed to building inclusive teams in an equitable environment. In other words, you can be you. Such diversity allows us to cultivate a workplace where people of all backgrounds collaborate, contribute, and thrive.
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
#WeAreHCC
www.hubcustomercentral.com
www.hubinternational.com
Department Office Administration & Clerical
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
