International Credit Experts Inc. Looking for Customer Service Representative at Woodbridge, ON Full Time

We are a leading company offering exceptional customer service for renowned clients across North America. We are hiring customer service representatives to join our team. If you’re looking for a new exciting challenge, ICE-ICCS is a great place to grow your career.

Job Duties

· Respond to customer inquiries and requests via telephone, email, and chat in a timely manner

· Document all inquiries, requests, resolutions, and follow-up tasks

· Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines

· Display a courteous and empathetic attitude to all customers

· Perform research to answer customer inquiries and requests

· Grow existing customer accounts through exceptional customer service and effective sales techniques

· Meet quantitative performance metrics as outlined

· Keep customer accounts current by updating databases during calls

Requirements

· High school diploma or general education degree (GED) required

· 1 year of customer service experience (Asset)

· Experience working with inbound/outbound calls and customer retention (Asset)

· Excellent interpersonal and communication skills

· Comfortable working in a high-volume role

· Demonstrated ability to prioritize tasks and manage time efficiently

· Basic computer skills in various software and web-based applications

Working Conditions

· Cubicle setting

· Use of desktop computer and headset

· Extra hours offered when available

· Ventilated office workspace

Benefits

· Competitive compensation based on work experience

· Great medical post probation

· Yearly Performance Review

· Abundant growth opportunities

· Excellent location well connected to highways and with access to public transport

· Free Parking

Job Types: Full-time, Permanent

Salary: $15.00-$16.00 per hour

Benefits:

Schedule: