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You are known for your excellent customer service?
Be the Champion for our customers!
We have a simple goal: to offer the best customer experience to all our customers. We are a company rich in history and proud to be Canadian owned and operated. We are currently looking for a Customer Service Representative that is focused on providing the best customer experience for our facility in Langley, BC
Schedule: Monday to Friday – Day shift
Job status: Permanent – Full time
We offer:
- Competitive Salary
- Benefits package
- Complete training
- Opportunities for growth and development
- Stability
Responsibilities:
- Offer a WOW customer service experience
- Respond to customer inquiries through busy walk-in traffic and via phone
- Verify pricing and availability of product
- Supply and inform clients of pricing, credit terms as well as entering orders in system
- Investigate and troubleshoot customer service issues
- Process special materials orders in accordance with standard procedures
- Maintain customer data and update changes to existing accounts in the corporate database
- Address client inquiries regarding status of orders, payment, refunds, etc
- Forward customer leads to appropriate sales personnel
Requirements:
- Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
- 3-5 years’ experience in a similar role dealing with customer in-person
- Exceptional verbal and written communication skills
- Strong problem identification and resolution skills
- Computer literate : knowledge of MS Windows and Office a must
- Excellent organizational skills
- Enjoys working in a fast-paced environment
Kaycan is an equal opportunity employer and encourages applications from designated group members.
#P2
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Langley, BC V1M 3Y5: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: One location
