Job Title: Account Manager
Location: The territory for this role will be outside of the GTA, focused primarily on Northern Ontario (Barrie up to Manitoba border), and East Ontario (Vaughn, Durham, Kingston) with future possibility of expansion given population growth outside of the GTA. In order to support these territories, the role will require travel within territory approximately 2 days per week, with overnight travel required 2-3 times per month.
About Us:
Welcome to Lactalis Canada – where we take pride in being recognized as one of Forbes’ 2022 top employers! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian’s favourite dairy brands such as like Black Diamond Cheese, Lactantia Milk, Astro Yogurt, Balderson Cheese, and Cheestrings. In fact, we’re proud to say our products grace the shelves of an incredible 94% of Canadian households!
With a 140-year legacy driven by innovation and unwavering quality, we’re seeking like-minded individuals to join us in shaping our next chapter. Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and more!
About the opportunity:
The Account Manager is responsible for managing all aspects of the relationship with assigned Food Service Distributors and Food Service customers. The position is responsible for delivering volume, net sales and profitability objectives across all Lactalis branded products.
The attributes we are looking for:
· Solicit new business opportunities for Lactalis.
· Develop and administer new customer contracts and contract renewals. Negotiate terms and conditions (i.e. pricing, volume, length, exclusivity arrangements etc) and coordinate with senior management and legal to ensure alignment and implementation.
· Develop and execute annual business and trade spend plans for assigned accounts in order to achieve Lactalis annual sales volume, net sales, and profitability objectives.
· Prepare category and business reviews and leverage insights to identify sales opportunities and improve Lactalis’s category position. Utilize this information to secure new product listings and implement account, category, and/or regional specific sales and marketing initiatives.
· Forecast weekly sales volume for Lactalis products to ensure adherence to annual plan and optimal product distribution.
· Collaborate with Supply Chain, Customer Service, and Distribution to initiate new business opportunities, resolve issues, and provide optimal customer service.
· Perform administrative and reconciliation duties (i.e. managing discount programs, pricing, debits, rebates, deductions etc.) in order to ensure timely and accurate customer accounts.
What you will bring:
· University degree or College diploma in a related discipline
· Minimum (3) three years experience managing key accounts, Foodservice or Retail Dairy, or related industry DSD Distributors
· Strong analytical, planning, presentation, negotiation, and problem solving skills
· Excellent written, verbal, interpersonal communication skills
· Proficient with standard office computer technology such as Microsoft Office products and BW/SAP
· In depth knowledge of Lactalis Foodservice products and business is an asset.
What Lactalis will offer:
Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:
Our ESG commitment:
Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do.
At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.
Our commitment to DEI:
Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We’re dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone’s true selves. We’re committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities.
Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained.
Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we’ll contact you after signing a Job Offer.
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