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We are looking for a talented, enthusiastic IT Support Technician to join our growing team!
Link Point Technology Group is a leading industry expert in IT support, technology service, management consulting and business development. Link Point Technology Group has been providing consulting services to our clients for over two decades and is still growing! The most recent acquisitions of Connect Infrastructures have expanded the business even further into the Telecommunications services. We do this through our approach of finding custom fit solutions for our clients that align with their business goals. We work as an extension of the client’s team, to strategize, design, develop, analyze and implement solutions that add value.
The Role
As an IT Support Technician, you play an integral role in the business, working closely with our valued clients on a day-to-day basis, providing support for customer requests, analyzing problems and escalating issues when necessary.
If you have:
- Effective communication skills
- Drive and are highly self-motivated to succeed
- Critical thinking skills, with the ability to think outside the box
Apply Now!
Key Responsibilities include…
- IT support relating to various technical issues involving (but not limited to) Office 365, Azure and Intune, line of business applications, Microsoft and VMware
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint etc.
- Implement and support disaster recovery solutions
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls and security
- Remote access solution implementation and support: VPN, Terminal Services, and RDS
- System documentation to include system reviews and recommendations
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
- Escalate service issues that cannot be completed within agreed service levels
- Enter all work as service tickets in ConnectWise
- Participate in a rotating on-call schedule
Qualifications
- BC Driver’s license required
- 2+ years’ experience in a similar role
- 2+ years working in a Network Admin or Network support capacity
- 2+ years’ experience as a Tier 1 or Tier 2 Technician
- Understand networking and systems administration (CCNA, CMPTI A+, network considered an asset)
- Experience in all versions of Windows (please list experience)
- Experience in OSX required
- Strong interpersonal skills including written and verbal
- Ability to problem solve and provide solutions
