Mohawk College Looking for Student Success & Retention Coach – Regular Part Time at Hamilton, Ontario, Canada Full Time

Hours: Up to 24 hours/week

Home Campus: Fennell

Rate of Pay: $20.36

Posting Date: August 17 th , 2023

Closing Date: August 23 rd , 2023 at 7:00 pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

Student Success and Retention Coach

Reporting to the Manager, Career & Student Success Advising, the Student Success & Retention Coach is a dynamic, energetic, and enthusiastic individual who enhances Mohawk College’s Vision, Mission, Values and Strategic Priorities. This is done by: (a) offering academic and personal proactive advising and referrals, where appropriate, to students; (b) participating actively in college retention and student completion strategies; and (c) completing a wide variety of administrative, data-tracking and reporting duties in support of student success.

As the first point of contact for students contacting the central Advising inbox, the incumbent must be able to respond to, investigate, and resolve a diverse number of inquiries from students, staff, faculty and other departments.

Responsibilities

The duties of this position will include, but are not limited to:

• Front-line student support – Connecting with students who are reaching out to Advising, and navigating their concerns to the appropriate referral, or assisting as necessary
• Coaching – Coaching students via individual, group, online, social media, and presentation formats;
• Support – Identifying barriers to student’s success and offering the student choices/options that will assist them in overcoming these barriers
• Proactive Outreach – Supporting with prescribed outreach strategies for students deemed ‘at-risk’, in cooperation with Student Success Advisors and Coaches, and other student services staff
• Completion Strategy & Referrals – Listening to the concerns of students, assessing the issue or concern brought forward by the student, and taking action by making the appropriate referrals (i.e. Student Success Advising, Counselling, Accessible Learning Services, faculty, peer tutors, security, etc.)
• Facilitate Problem Solving – Using College information systems and resources to investigate problems and provide advocacy in anticipation of issues and in response to student requests, concerns, or complaints;
• Proactive Advising – support the overall administration of the Get Set advising sessions including scheduling sessions, organizing facilitators & moderators, coordinating student communication, tracking and reporting data.
• Answering Questions – Answering a wide variety of inquiries from staff, students, other departments about college programs and services related to student success (i.e. Programs of Study, exemptions, PLAR, pathways to other institutions, and graduation);
• Presentations & Knowledge Transfer – Preparing and disseminating general information about the College services and the Programs of Study through presentations to small and large groups of students and faculty; presenting college designed materials fostering student learning and development (i.e. study tips, time management);
• Data Tracking & Reporting – Collecting, tracking and reporting of individual and departmental data about student retention and success.

Other duties as assigned.

Qualifications

The successful applicant will have:

• A 3-year post-secondary diploma/degree and/or a certificate, diploma or professional designation in: Education, Student Affairs/Services, or Counseling Techniques, Professional Coaching Designation.
• Minimum of 2 years of practical experience advising or coaching students, preferably in a post-secondary educational setting

The successful candidate should also be able to demonstrate the following knowledge, skills, and experiences:

• Student & Adult Learning and Development – Articulate theories and models that describe the development of post-secondary students and the conditions and practices that facilitate the holistic development (e.g. learning, leadership, psychosocial and identity development, cognitive-structural, typological, environmental, and moral).
• Advising theory and practice – Recognize the importance of students’ physical, emotional, spiritual, and social well-being in learning, development and success
• Academic Programs and Processes – Understand the importance of aligning SAS work with the academic mission of the institution;
• Understanding of Confidentiality –Maintain an appropriate degree of confidentiality that follows applicable legal an licensing requirements, facilitates the development of trusting relationships, and recognizes when confidentiality should be broken to protect the student or others
• Approachable and Relatable to all members of College community – Adjust oral and written communication styles to effectively communicate messages to all audiences, including supervisees, students, peer professionals, senior leaders, and faculty members.
• Computer Proficiency/Experience – Proficiency in/experience with business computer applications including MSWord, and Excel, Zoom and Skype is necessary. Ability to learn and adapt to new software applications is important.
• Problem Solving, Judgment and Decision Making – Good judgment and problem solving when advising students, faculty and staff;
• Language Proficiency – Strong communication and writing skills;
• Team-Oriented – Demonstrated intrapersonal skills and an ability to work effectively in a team environment is essential;
• Strong Organization and Multi-Tasking Skills – ability to manage multiple student tasks, projects and issues at the same time. Knowledge or experience with project management would be an asset.
• Demonstrated commitment and understanding of human rights, equity, diversity and inclusion in the workplace. This would include experience communicating and working effectively with diverse clients and colleagues.

Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the College is committed to fostering inclusive and barrier-free recruitment and selection processes.

Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at (905) 575 – 2047.

Mohawk College is strongly committed to diversity within its community and especially welcomes applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

For more information concerning the Mohawk College strategic plan, please see: strategicplan.mohawkcollege.ca/