Nationwide logistics Inc Looking for City Dispatcher at Norval, ON Full Time

· Utilize various transportation provider software systems, to facilitate transportation planning and scheduling

· Scheduling pick up and delivery appointments for drivers.

· Responsible for follow-up communications to customers to ensure the job was completed to customer satisfaction.

· Dispatchers should be professional in communicating to all customers, regardless of how busy it is, and /or how late the calls come in.

· Be aware of where drivers are at all times.

· Generating and maintaining a master list of all routes and trips.

· Assisting drivers with routing directions, delivery issues, and communicating service requirements

· Ensuring route coverage if a driver is absent or unavailable

· Advising the customer of all changes in route, accidents, breakdowns, emergencies, or any other event disrupting service

· Responding to customer and client emails

· Updating inbound reports in Excel

· Performs other duties and assignments as required.

· Track shipments from pick-up through delivery so that accurate, up-to-date information can be provided regarding any shipment, update on the transportation system.

· Organizes and maintains hard copy and electronic documentation supporting order fulfillment, pricing, and contractual obligations.

· Active involvement with problem-solving of issues presented.

· 1-2 years of previous experience in Transportation/Logistics field

· Strong computer proficiency, especially with MS office

· Ability to cope with pressure/stress, work efficiently in a fast pace/high volume environment

Job Types: Full-time, Permanent

Salary: $15.00-$28.00 per hour

Schedule:

Ability to commute/relocate:

• Norval, ON L0P 1K0: reliably commute or plan to relocate before starting work (required)

Experience:

• Dispatchers: 1 year (preferred)
• dispatching: 1 year (preferred)