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Nuera Air is the world leader in the field of central vacuums. Manufacturer of several elite brands of central vacuums, including Beam, Duovac and Husky, Nuera Air is a success story that dates back more than 50 years!
To help us maintain and exceed our standards of excellence, we are looking for a Customer Service Representative to fill our team in Laval!
Be the Standard
Every member of our team is challenged, every day, on every call, during every contact, to be the standard of excellence. The success of our business depends not only on the excellent central vacuums we manufacture but on the quality of service we provide at every touch point!
This person will be responsible for responding quickly to customer requests; Enter orders and respond to questions/concerns in a timely and professional manner.
Tasks :
Process and support customer orders and inquiries
Answer calls and handle email inquiries
Provide courteous, prompt and efficient customer service
Update customers on the status of their orders, notifying them of any changes
Provide support to sales representatives
Process warranty claims
Skills :
Strong interpersonal skills: integrates well with employees, is comfortable with a rigorous style of give-and-take, communication and collaboration
Effective team player
Ability to work independently
Energetic, able to provide and receive feedback
Client-focused; dedicated to meeting the expectations of internal and external customers
Able to organize and prioritize work effectively
Able to deal with customer escalations in a respectful and efficient manner
Requirements:
2-5 years of customer service in an office environment
Excellent interpersonal and oral/written communication
Detail-oriented, with the possibility of multi-tasking
Demonstrated ability to work calmly in a fast-paced team environment
Willing to adapt and be flexible in our ever-changing work environment
Bilingual (French and English)
