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PRODUCT MANAGER
Company Overview: Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind though our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
Every day, we strive to uphold our brand values:
We care that everyone loves their Ooma experience.
We think big to innovate and revolutionize markets.
We create smarter solutions that uniquely deliver both superior experiences and superior value.
We embrace diversity of thought to make the best decisions.
We respect that problems are best solved by fact-based discussions and positive intent.
We choose to be a force for good in the world.
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you’ll receive competitive compensation, benefits and generous company perks.
SO, WHAT WILL I DO IN THIS ROLE?
Lead new product initiatives and improvements from ideation to launch.
Own product development including product strategy and roadmap development.
Own the communication and coordination of requirements to the business, design and development teams.
Identify customer requirements, build the customer flows and user interface (with the User Experience designer), prioritize the engineering roadmap and launch new products and features.
Contribute to the overall product roadmap, and manage prioritization and tradeoffs against development complexity, customer experience, and time to market.
Create buy-in for the product vision, both internally and with key external partners.
Establish business processes and policies as well as metrics and indicators for success.
Work cross-functionally with engineering, design, sales and marketing to communicate and deliver on the product roadmap.
Understand how our products fit into Ooma’s product portfolio and compare to our competitors.
Stay up to date on industry developments and understand trends and opportunities for user growth and experience.
WHO DO I NEED TO BE TO BE SUCCESSFUL IN THIS ROLE?
Critical thinking and problem solving are second nature to you.
You continually question the “why” and aren’t afraid to make changes.
You thrive in a fast-paced, ever changing environment.
You always see challenges as an opportunity to learn.
You’ve got a genuine growth mindset and as a result, you’re not afraid to take smart risks and make the odd mistake because you know you’ll be able to learn from them.
Bias to execution. If you are asked to complete a task, you are accountable, know how to manage yourself and always follow up and see it to completion.
You are curious, and aren’t afraid to dive in to learn and try new things.
You have the grit to push through and the humility to adjust and listen to others .
You are self-organized and able to lead others through influence.
YOU’LL BE JUST WHAT WE’RE LOOKING FOR IF YOU HAVE:
3-5 years prior experience in Product Management. Experience in Unified Communication as a Service (UCaaS) is a plus.
Post-secondary degree required. Degree in technical field is preferred.
Experience leading cross-functional discussions to execute on product plans and delivering results.
Experience in delivering products and services in a high growth environment.
Experience contributing to engineering discussions around technology decisions and strategy related to a product. Software experience an asset.
Proven track record of successful product ownership, and multiple product and feature launches simultaneously.
Excellent time management and organizational skills
Excellent written and verbal communication
Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and recommendations, and drive actions.
Strengths in problem-solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
COOL BEANS, BUT WHY SHOULD I WORK AT OOMA ENTERPRISE/VOXTER?
We have an open culture where we openly share our results and where your input is truly valued
Working here means being part of a team that works hard, fast and has fun! We aim to keep growing as a company, as a team, and as individuals. Our company is made up of truly exceptional people who found a career-making opportunity here
You get to be an integral part of building an amazing product and client experience, in a company big enough for growth but lean enough to get stuff done!
Work-life balance is encouraged, and sometimes enforced! 😉
We offer flexible work schedules, an open vacation policy, and an extended benefits plan
Our large Yaletown office – complete with snacks and arcade!
We have a dog-friendly office
We value the individuality and contribution of each of our team members
Collaboration, personality, growth, great results, and baked goods are wholeheartedly encouraged
Benefits:
Full Medical/Dental/Vision benefits
RRSP Match
Paid time off (PTO)
Paid Holidays
