Open Farm Pet Looking for Director, People Operations at Toronto, Ontario, Canada Full Time

Who we are: Headquartered in Toronto, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets, with a focus on producing premium, healthy food, and treats, all ethically sourced from farm-to-bowl.

Reasons to join Open Farm!

The opportunity to grow, develop and make an impact with a mission driven, dynamic and fast-growing company!

Pet friendly office with many pet perks, including pet food subsidy, pet care subsidy, pet insurance discounts, and more!

Our full time employees receive a full suite of benefits with an emphasis on Wellness, including company wide Wellness Days throughout the year, annual Wellness Stiped, subscriptions to Better Help, generous vacation time and personal days, volunteer days, and more!

The Role: In our accelerated growth journey and mission to Do Some Good® for animals and the planet, we are looking for a dynamic Director, People Operations to support Open Farm’s rapid growth objectives by elevating our talent recruitment and employee development capacities, while balancing company objectives with employee wellbeing, engagement and culture. We are looking for a strategist that can understand the business quickly and critically think about ways we can become an exceptional company. This role will oversee a smart, capable, and eager team of 2 people, inspiring them to grow their own careers. The ideal candidate has a deep talent network and strong business acumen with excellent operational capabilities that will influence the best people management practices across the business.

So, if you’re keen to join a dynamic team on a journey to scale with your out-of-the-box thinking and rigorous problem solving, look no further.

Responsibilities & Scope.

This is a hybrid position based in downtown Toronto with the expectation to work in-office 3 days a week).

Reporting to the Chief People Officer, the Director, People Operations is responsible for advancing talent acquisition efforts while designing, building, and executing people programs and policies to ensure development, engagement, and retention of the Open Farm team. The Director, People Operations will work closely with the Chief People Officer to support the full employee lifecycle, including, but not limited to, engagement, recognition, total rewards, learning and development, performance management, talent management, employee relations, policy, legal & regulatory compliance.

People Programs (Culture & Retention)

• Working closely with the People Operations Specialist, oversee the full employee experience from onboarding to exit, including oversight of payroll
• Provide timely HR support and guidance to team member, and work collaboratively with managers to handle and resolve employee relations and HR issues when they arise
• Drive the design and own our employee feedback programs, identify emerging trends and communicating related action plans
• In partnership with the Leadership Team, help facilitate monthly Town Halls and our annual Lunch N” Learn calendar
• Drive the evolution of our employee rewards and recognition program
• Working closely with the Chief People Officer, lead the overall development, delivery and evolution of our performance, talent management, career path and succession programs
• Continue iterating on people programs with an eye for refining and elevating the people experience in all areas of People & Culture, that help Open Farm continue to be recognized as a top employer (Canada’s Top 100 and Best Places to Work)

Recruitment & Selection

• Manage the full recruitment processes (using Lever), working closely with our Chief People Officer to support recruitment for critical open roles
• Apply your keen eye for identifying high-performing talent to help Open Farm scale the organization as we grow
• Understand Open Farm’s business imperatives to identify recruitment solutions which best deliver high performing, diverse teams
• Define and develop winning sourcing strategies, capitalizing on digital recruitment resources including tapping into passive candidate pools, and successfully prioritize and close searches against defined timelines
• Build strategic relationships with hiring managers and leaders to take our recruitment capability to the next level
• Drive the delivery of a “best-in-class” experience for all candidates, including contributing to the enhancement of our onboarding program
• Support hiring managers throughout the interview process and develop tools to ensure equitable hiring practices

Learning & Development

• Co-create and execute a learning & development strategy across the organization
• Consult with cross-functional leaders to identify organization-wide talent development needs and implement strategic solutions to meet evolving organizational needs
• Contribute to the creation and implementation of a consistent and positive employee learner experience and instill a growth mindset culture
• Contribute to the establishment of evaluation methods, metrics, reporting and analytics of our Talent Development and Talent Management programs and oversee proactive identification of opportunities for improvement

Legal & Policy

• Operationalize the evolving legal landscape, ensuring compliance with the necessary legal frameworks for all offices, through the development of policies and programs, and in alignment with organizational culture and local context
• Support leaders in the interpretation and application of policies and provide guidance and coaching in people matters
• Lead the redesign and rollout of employee handbooks and related policies
• Develop communication and training programs in support of relevant legal and policy initiatives

What You Bring to The Table:

• Love of pets!
• 8-10+ years’ experience working within and scaling a fast-growth business in a senior people generalist role
• Experience in both Canadian and US Employment Laws
• Experience with Canadian and US Payroll, an asset
• Experience managing People Ops & Talent Acquisition, as well as overseeing payroll and benefit administration
• Empathetic leader with superior interpersonal skills and the ability to maintain professional boundaries & confidentiality and approach issues with objectivity, diplomacy, and sensitivity
• You’re happy to look outside of HR best practice and to take a fresh and truly progressive approach to HR and leadership to drive high performing teams
• Able to lead and make effective, timely decisions while dealing with ambiguity, demonstrating resilience and adaptability in changing circumstances
• Proven track record of executing volume recruitment and solid experience in recruiting candidates from a variety of sources; headhunting candidates, job boards, LinkedIn recruitment portals etc
• Excel at managing multiple stakeholders – this role will have you supporting a rapidly growing business with multiple cross-functional stakeholders
• Proven ability to successfully manage multiple priorities
• Extremely detail-oriented and organized

What We Offer:

• The opportunity to grow, develop and make an impact with a mission driven, dynamic and fast-growing company
• Great office culture (with lots of adorable pets!) and people who are thoughtful and passionate about work and community
• Casual dress code
• Full suite of benefits – including monthly pet feeding program for someone who loves to keep their pet well fed year-round
• Annual Wellness Stipend – discount for gym membership
• We want to see you grow – we support your career progression and provide learning and development opportunities

Our Values

We Raise the Bar | We Keep the Barn Doors Open | We Graze Lightly | We Lead the Pack | We are Inspired by Our Customers | We Have Fun Doing It

Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm’s recruitment process should contact [email protected]. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm’s recruitment process takes into account their accessibility needs.