PanGlobal Training Systems Ltd. Looking for Instructional Content Developer at Calgary, Alberta, Canada Full Time

PanGlobal is a people-first learning company that designs content and training systems to enable our customers to grow in the direction of their choosing.

For over 20 years, PanGlobal has and continues to stand alone as the leader in the development of Power Engineering content to support standardized Canadian certification. We have leveraged our expertise in publishing, adult education, and technical writing to become one of North America’s preferred training systems partners.

With our proprietary Learning Management System (LMS) and instructor resources, PanGlobal is uniquely positioned to provide the best-in-class technical and non-technical training to meet our client needs. Our services are bound to no industry, and are flexible to cater to multiple delivery methods or schedules.

Your Role

As an Instructional Content Developer, you will ensure the creation and delivery of specialized training materials for various educational programs as facilitated and delivered through PanGlobal Training Systems Ltd. Your key responsibilities fall into the three functional areas of Instructional Design, Content Development, and Technical Writing.

What You Will Do

Instructional Design

• Revisit and assess learning objectives. Research and implement new technologies into instruction.
• Develop and generate high quality instructional educational materials to convey complex, technical subjects in plain English and design learning activities, assignments, and assessments and ensuring that these materials are customized to various learning styles.
• Conceptualize and create course materials, including lesson plans and presentations and distribute key learning materials to the audience.
• Review, evaluate, and improve existing content for clarity and accuracy.

Content Development

• Obtain information needed to prepare training programs and materials by working with SMEs in the design and application of various technical education programs.
• Collaborate with experts and professionals (SMEs) to create technical training materials.
• Ensure content aligns with learning objectives and brand guidelines.
• Maintain a centralized content repository for easy access and enhancing team collaboration.
• Integrate visuals and multimedia for enhanced learning.
• Create customized learning materials from various sources.

Technical Writing

• Research, outline, write, and edit content, working closely with various departments to understand project requirements.
• Gather information from SMEs and develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration.
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation.

What You Will Bring

Education And Knowledge

• Bachelor’s degree in Instructional Design preferred, as well as education in content development and technical writing. A combination of education and experience in instructional design, content development, and technical writing will also be considered.
• Strong knowledge of learning theories and instructional design. Excellent project management application and familiarity with content-authoring programs. Proficiency in Articulate 360 and RISE, Microsoft programs (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.).

Experience And Skills

• 5+ years’ experience in technical writing, instructional design, and/or content development; eLearning, PowerPoint, and resource design and development support. Strong writing, editing, and proofreading skills.
• Able to simplify complex, technical information and seamlessly integrate into lesson plans, considering various learning styles. Visual design skills are nice to have.
• Highly organized and responsive to changing work priorities. Excellent time-management with a strong focus delivering products and services within agreed-upon timelines.
• Precision, accuracy and a high attention to detail in all aspects of work.

Communications And Interpersonal Relations

• Strong communication, interpersonal and relationship-building skills.
• Able to handle requests and complaints in a professional, non-confrontational manner.
• Excellent follow-up and problem-solving skills, with ability to make intuitive decisions; adapts to changing priorities.

Team-Orientation

• Able to work effectively both independently as well as with a team.
• Collaborative and actively engaged with team project work.
• Openness to sharing insights and information for the betterment of the team and work environment.

When You Work at PanGlobal

You’ll be joining a purpose-driven team that is focused on meaningful work and intentional job crafting to ensure that you get to do what you do best at work. Part of our organizational DNA is growth and learning, and you can expect to grow and learn along with us, with learning opportunities and new people programs which we know for certain will enhance your performance and potential, engagement, and wellbeing at work. Our Commitment to You

At PanGlobal, we are driven by purpose and meaningful work. Our Mission, Vision, and Values provide the foundational elements for our organizational culture.

We work hard in a hybrid/remote work environment, but we also know how to have fun and connect with each other with an actively engaged, representative social committee. We strive to create an organization and work environment that focuses on enhancing the overall employee experience so that you have gas left in the tank at the end of the workday. Why is this important? We want you to be able to spend quality time with the people you love and activities that are important to you after you leave work for the day. Balance and wellbeing are important to us.

We offer a total rewards program with competitive compensation, extended health and dental benefits, RRSP, generous time-off entitlements, learning and development programs, social club activities, and a soon-to-be-launched series of monthly learning activities to ensure that everyone in the organization has the opportunity to learn something new, from knowing more about our group benefits, to maybe even learning a new arts and crafts skill!

Our Mission is to provide high quality, world-class learning tools that inspire others to achieve their full potential.

Our Vision is to be recognized globally as THE leading provider of content and training solutions.

Our Values are Safety, Leadership, Quality, Honesty & Integrity, Innovation & Collaboration, and Diversity, Equity, & Inclusion.

We believe in the power of diversity, equity, and inclusion and ensure that everyone feels a sense of belonging. We ensure equal opportunity for all applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

We sincerely value your efforts in providing us with a cover letter and resume as you express an interest to work with us; however, we will only contact candidates we are considering for interviews.

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