Phoenix Search Group Inc. Looking for Customer Care, Specialist at Oakville, Ontario, Canada Full Time

HERE’S HOW YOU’LL CONTRIBUTE:

• Communicate with internal/external customers via multiple mediums with accuracy and professionalism

• Communicate decisions and information as well as manage daily Service Levels

• Address and resolve all customer inquiries, in a professional and efficient manner, always responding to the customer’s needs ensuring a positive customer experience

• Perform back office tasks as required to complete the client interaction

• Educate customers on processes, ordering platforms and the various products we offer

• Review existing transactions and address and inform customers on any issues relating to their specific files, escalating when necessary

• Keep up to date on all policies, procedures, practices including department policies/practices and the Companywide best practices

HERE’S WHAT YOU’LL BRING:

• 1 year Customer Service – phone or in person

• 1 year experience in Insurance, Real Estate or Residential Lending

• 1 year Data entry

• Post-Secondary education or equivalent work experience

• Excellent communication skills, written and verbal in English and French (would be an asset)

• Intermediate level proficiency (Word and Excel)

• Team player who can work with minimal supervision

• Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving

• ability to learn new software programs

• Ability to work independently and consistently meet strict deadlines with accuracy and thoroughness

• Ability to deal with stressful situations while remaining calm and positive