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Our Head Office is located in Boisbriand; this position requires you to work in office.
JOB DESCRIPTION
PMR is looking for a Supplier Services Coordinator to help manage and facilitate our operating procedures. To succeed in this role, you should be highly organized, a great listener and have excellent communication skills to effectively serve others. Unlike a call center, our open spaces offices offer a relaxed and productive environment which fosters team collaboration, but also supports an autonomous workspace for each member of the team.
ADVANTAGES AND CONDITIONS
- 3 week’s vacation per year;
- 2 paid personal days after 3 months of service
- Yearly company branded clothing allowance
- Group insurance plan including vision & dental
- Employee assistance program
- RRSP Match – up to 3%
- Online Healthcare
- Monthly team lunches & seasonal team building activities
- Free online professional development courses offered
- Possibility of advancement
- Free parking and coffee available at this location
RESPONSIBILITIES
- Handle incoming requests through email and phone channels
- Create, complete and monitor service requests
- Update internal databases with account information
- Act as a direct liaison between logistics brokers and clients for incoming shipments
- Build relationships with suppliers and other PMR departments
QUALIFICATIONS
- Minimum of 3 years of experience in customer service or a similar role
- Must be proficient with computers and be able to effectively work with multiple software
- Previous experience with a CRM and Microsoft Office (Excel, word, power point)
- Excellent verbal and written communication skills
- Trilingual – English, French and Spanish – essential
- Ability to prioritize and manage multiple tasks
- Ability to work independently in a fast-paced environment
WHAT OTHER COMPANIES CALL THIS ROLE
- Customer Service Representative
- Helpdesk Agent
- Customer Experience Agent
- Customer Service Advisor
- Customer Support
This role is for someone looking to develop a career within a well-established and fast-growing company, in a thriving global industry. We thank you for your application; please note that only selected candidates will be contacted.
PMR is an industry-leading catalytic converter processor. We have built a reputation based on excellent service and innovative recovery technology. Our business has developed steadily in the last 25 years with exceptional growth in the last 5 years. We now operate 3 processing locations in North America.
Job Types: Full-time, Permanent
Salary: From $50,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
Ability to commute/relocate:
- Boisbriand, QC J7H1S7: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 3 years (preferred)
Language:
- Spanish (preferred)
- English (preferred)
- French (preferred)
Work Location: One location
