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Podolinsky Equipment Ltd. has been proud to support the local community as your local John Deere dealer for 57 years. With the addition of Arctic Cat, Polaris, and a host of other vendors, we are now a one-stop shop for work and play.
We are currently seeking a Part-time Customer Service Representative for our front desk. As a member of our team, you will be responsible for increasing customer satisfaction and loyalty by providing support for in-bound customer calls, text messages, & emails for products and services offered through the dealership.
Location: Petrolia, ON
Position Type: Part-Time
Working for Podolinsky Equipment Ltd., you can count on:
- Competitive pay
- Career advancement opportunities
- Advanced training
- Employee Discounts
- On-site parking
Responsibilities:
- Receives visitors and telephone calls ensuring these individuals are directed to the proper parties within the dealership, distributes messages to appropriate personnel on a timely basis
- Provides effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods
- Processes customer transactions including purchases for toys and merchandise, payments on accounts, payments for service work completed
- Serves as an internal resource for dealership employees to assist in providing customers with timely and accurate information
- Takes responsibility to ensure customer interactions always result in an effective and timely solution
- Provides administrative support to the accounting, sales, parts, and service departments as requested
- Completes daily administrative tasks, such as daily post, document filing, maintaining the copier & providing assistance to others, etc.
- Participates in ongoing training to continually develop technical knowledge and skill sets
- Completes all reports and forms required in conjunction with work assignments
- Maintains a clean work area and perform work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work tasks
Qualifications:
- Outstanding customer service, excellent communication skills, and ability to problem-solve
- Must be able to work evenings and weekends
- Ability to use standard desktop applications such as Microsoft Office and internet functions
- Ability to use the dealer business system and other programs specific to the position
- Agricultural industry knowledge is an asset
Job Type: Part-time
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
