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Position Overview
The Customer Operations Analyst is a key member of the Revenue Operations team, responsible for analyzing and improving customer-related processes, systems, and data to enhance overall customer satisfaction and operational efficiency. This role involves working closely with cross-functional teams to identify areas for improvement and implement strategies that drive positive customer experiences. The Customer Operations Analyst plays a vital role in understanding customer needs, resolving issues, and contributing to the success of the organization.
Key Responsibilities
Qualifications And Skills
Contract
This role is open to cover a maternity leave and is anticipated to be needed until November 2024 with a possibility of being brought on full time.
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
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