Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Position:
Contract Period: 12 months
Pay Rate: $23.24/hr
Work Location: 100% Remote
Hours: 37.5 hours/ week
Job Description:
Training will happen in the first 2 weeks. Flexible work schedule hours, from 7:00 a.m. to 3:00 p.m. latest start time hours are from 10:00 a.m. to 6:00 p.m. eastern standard time.
In this role, you will be responsible for data entry on Non Complex STD claims.
The key accountabilities of this role are:
• The ability to build and maintain strong service relationships with plan members, plan sponsors, health care providers and internal partners
• The ability to identify and efficiently gather outstanding claims assessment information
• A strong commitment to quality, accuracy and timeliness
• Strong written (emails, formal letters) and telephone communication skills as you develop relationships with key internal and external stakeholders
• Impeccable time management and organizational skills
Responsibilities:
• Reviewing incoming STD claim applications against an established set of criteria
• Applying contractual provisions to process non complex claims
• Maintaining productive and collaborative relationships with internal partners to achieve and maintain client service deliverables
• Prioritizing and re-prioritizing constantly conflicting demands with very tight turnaround times
Must Haves:
• Demonstrated strength in attention to detail, particularly with numbers, spelling and grammar
• Excellent organization, prioritization and planning abilities
• Strong written and telephone communication skills
• Strong ability to manage professional relationships with external and internal partners
• Flexible and able to cope with high workload volumes and conflicting deadlines
• Intermediate PC skills with MS Word, MS Excel
Inclusion and Equal Opportunity Employment
Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.
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