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ProResults Plumbing is looking for an organized and customer service focused Service Administrator with high attention to detail to support our Clients, Technicians and Leaders.
About You
You are a professional who thrives on exceeding customer expectations and improving operational systems. As an expert of administrational duties, you bring exceptional organization, problem solving and communication skills. You have the ability and desire to go above and beyond to ensure the highest level of service for our customers and team members.
Your Responsibilities
· Answer all company calls, screen accordingly and utilize our Field Service Management Software to communicate to our technician’s and provide needed information.
· Support customers throughout the entire sales cycle including scheduling service jobs, invoicing, and processing payments with our internal Service Field Management System.
· Order equipment and supplies as needed.
· Assist Team Leaders with ongoing projects, calls, scheduling, and meeting preparation.
· Quarterly accounting assistance; organizing paperwork only.
· Onboarding and Offboarding of employees.
· Opening and Closing shop duties including the upkeep of cleanliness and shop/office inventory.
· Ongoing correspondence with customers through email or telephone.
· Complete time sheets for technicians accordingly and submit to bookkeeper.
· Assist our estimator with quotes and submit to clients and prospects.
Your Qualifications
· 1-2 years experience in an administrative position.
· Be detail oriented and a highly organized multi-tasker with outstanding verbal and written communication skills.
· Thrive working in an independent work environment.
· Be proficient using a computer, Microsoft Office, and Outlook.
· Experience with using a Field Service Management Software such as Jobber or Service Titan is a huge asset.
· Experience working in the plumbing or trades industry is a huge asset.
· Excellent attention to detail.
· A drive to learn and improve internal systems.
· Self-motivated and keen on taking the initiative.
About ProResults Plumbing
ProResults Plumbing is a fast growing company founded and guided by a strong set of core values. We believe in servicing with integrity on a day-to-day basis.
Our team is dedicated to exceeding expectations and ensuring that we are always delivering high quality, 5-star service to our clients. Our President, Rod with the help of his wife Elizabeth is committed to making a difference in the service industry by creating a better place to work, offering a positive work environment, and providing a better and more professional customer service experience.
Are you excited to be a part of a growing company? We want to hear from you!
Job Types: Full-time, Permanent
Salary: $23.00-$25.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Administrative: 1 year (required)
