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Location: Sydney, NS
Term: 4 Month Work Term (Potentially Leading to Full-Time)
Anticipated Start Date: April 2022
About 45Drives
45Drives is a division of Protocase that develops, manufactures, markets, and sells ultra-large, customizable storage servers. 45 Drives is highly differentiated from mainstream computer manufacturers due to its open designs and relationships with the open-source software community. The company stays true to its community roots in its product development, technical support, marketing, and business practices.
To learn more, visit http://www.45drives.com.
WHY 45Drives?
Full disclosure, we work a little differently around here. This isn’t another job where you punch in and punch out, we come to work everyday because we wish to earn a living in a meaningful way.
We believe too many people exist without finding joy and meaning in their everyday jobs. We spend at least 1/3 of our lives working, so to do this and not be fulfilled or find purpose is just wrong.
At Protocase Inc./45Drives Ltd., we create workplaces where our people want to come to work in the morning and feel good when they go home at the end of the day. Does this sound like something you would like to be part of and help grow?
It only exists and thrives because each of us contributes in our own way. We are extremely fortunate to have an amazing group of customers who first of all, appreciate what we do for them, secondly work on projects that are literally changing the world and thirdly… and most importantly, voluntarily choose to buy from us.
Our Ethical Guidelines
Our Customers are #1
Help Others Succeed
Build and Maintain Functional Relationships with Everyone
Trust
Openness, Honesty and Transparency
Respect
Common Sense
About the Opportunity
At 45Drives, we provide open source systems with enterprise-grade quality and performance, but with an affordable price tag. Solutions can range from stock designs to highly customized units, and we pride ourselves on offering superior technical services from initial conversation through to the life the solution; to ensure that 100 per cent of our customers achieve their storage goals.
Our customers range from small start-up companies to industry leaders looking for a non-proprietary solution. With that in mind, our customers’ level of technical expertise varies – so we are always prepared to help with their questions and challenges.
You will be responsible for the Design, Commissioning, Maintenance and Servicing of our Systems for some of the largest technical organizations out there, such as Boeing, Intel, and Amazon.
Your duties will include but not be limited to:
Providing customer service and technical advice to new and existing customers of varying degrees of technical skill, post-sale. This includes commissioning and maintenance of their storage solution.
Troubleshooting 45Drives and other hardware platforms remotely in customer environments.
Troubleshooting 45Drives software stack in a linux environment.
Working with our 45Drives service ticket system.
Providing feedback to Research and Development team regarding improvement to application design.
Above all else, we are looking for someone who enjoys taking initiative in order to help people and solve complex problems within a busy environment, where no two days are alike!
Qualifications:
Community college student 1st or 2nd year or graduate (IT Systems)
Comfortable speaking and interacting over the phone.
Experience providing customer service, especially over the phone, and through Remote Desktop
Experience in Linux Storage Systems and Networking.
Strong Problem-solving skills and Troubleshooting
Strong verbal and written communication skills
People-driven personality
Willingness to learn new things
Ability to think on your feet and take initiative
45 Drives will provide on-the-job training regarding company processes and procedures to the successful candidate.
About the Benefits
For permanent, full time employees earnings range between $38,000 and $50,000 (based on a nominal 40-hour work week)
You will also enjoy the following benefits:
Two weeks’ vacation (three weeks’ vacation at three years of employment; four weeks’ vacation at five years)
Medical, Dental, Life Insurance and Group Insurance Benefits after six months
Cost-shared Company Pension Plan after six months
Cost-shared YMCA Fitness Membership after three months
Regular lunches and team building sessions
Although our business is growing, our team remains supportive, inclusive and tight-knit. Continuous improvement has always underpinned our success and we actively foster an environment of open communication, creative collaboration and the sharing of ideas.
