Push Operations Looking for Project Coordinator at Canada Full Time

The Company:

Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Denny’s and more.

The Team:

We’re a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.

The Role:

We’re looking for a Project Coordinator to join our growing Customer Success team! In this role, you will tackle 2 things; confidently manage our customer onboarding project plans, ensuring they are on track & engaging our unresponsive clients to get them back on track. Our clients and team members will count on you to ensure our customer onboarding experience is seamless and efficient. When projects are full steam ahead, you are able to stay collected and focus on the details, making certain that nothing slips through the cracks.

Location:

Recently the world has changed so we are changing with it. We’re embracing new ways of working and are constantly adapting our practices to ensure that wherever you are working from, you feel a part of the team and have everything you need to work comfortably. We are a remote-first company, Pushies can choose to work remotely or from our Downtown Vancouver office.

We are considering eligible candidates for this role from any location across Canada.

Responsibilities:

• Managing administrative details and client correspondence; including creating and filling out cases on Salesforce and sending email cadences to clients on behalf of the Implementation Specialist
• Assisting our Implementation Specialists in the preparation of agendas and client presentation materials
• Circulating action items to all key stakeholders and following up with both clients and internal team members to ensure movement on outstanding tasks
• Maintaining communication with our clients & internal stakeholders regarding project timelines and updates, escalating key blockers with the team.
• Ensuring the project and implementation is on track and finding solutions to unblock projects to the right key stakeholders
• Preparing and delivering project management status reports to the Implementation Specialist; highlighting project progress and potential issues
• Investigating with other departments to address aspects of client requests, including communicating with our Sales and Customer Support teams
• Engaging with unresponsive clients; actively reaching out through email, text, and phone calls

Requirements:

• 2+ years of previous project management experience
• Very detail-oriented and organized, with emphasis on strong follow-through
• Highly proactive, self-motivated and able to work independently
• Strong interpersonal, written and oral communication skills
• Ability to prioritize multiple competing tasks and adapt quickly in a dynamic environment
• Ability to find new ways to improve efficiencies

Bonus Skills and Qualifications

• Previous SaaS or start up experience
• Previous experience in MS Office and Salesforce

Why Push?

• Do what you love! It’s the key to happiness. That’s why at Push we aim to create a supportive environment to help foster your passion for work, and keep you feeling energized and happy so you can do more of what you love.
• Grow Yourself. We want to see you win in all areas. At Push, our mantra is: you will grow professionally and personally. We drive conversations around your personal and professional goals. Let’s crush it together.
• Make an Impact. At Push, we believe everyone is born a genius, and our responsibility is to develop that genius within. Impact is our key metric – that’s why we challenge Pushies to show up as their authentic selves while creating a legacy.

Check out our About Us video: https://www.pushoperations.com/careers

Additional Information

At Push, we place value on different types of experiences. If your experience looks a little different from what we’ve listed but you think you’re a good fit, we would still love to hear from you.

We celebrate diversity and promote equal opportunity. We appreciate what makes each of our team members different and encourage you to apply, no matter who you are or how you identify.