Remco Looking for OS & D Administrative Assistant/Customer Service Representative at Brampton, ON Full Time

Grow your career with Remco! A leader in the warehousing & distribution industry as a OS & D Administrative Assistant & Customer Service Representative.

An Excellent opportunity to join a dynamic team where you will be assisting the Customer Service Supervisor & Dock achieve objectives handling overages, shortages & damages.

Duties & Responsibilities
 To assist the Customer Service Supervisor and Dock to achieve the objectives for the department.
 To ensure the process of being proactive in advising customers of any issues affecting movement of
freight
 To ensure all customer inquiries are handled in an timely and professional manner.
 To ensure there is compliance and immediate follow up on all OS&D shipments.
 To ensure that any exception freight found by the dock check is resolved in a timely manner.
 To act as a liaison between the shipper/consignee and operations to ensure quality handling of all
accounts.
 To ensure the process and compliance of Order Entry calls, emails are recorded into the Dispatch
system accurately. (TruckMate).
 To perform other relevant tasks as assigned.
 To ensure all freight on the dock is being addressed, arranged for delivery based on service
schedule.
 To ensure all customers are kept satisfied with all shipments handled professionally with prompt
communication when required meeting customers expectations.
 Take Client calls, responding appropriately to email inquires, updating system and client portals
 Review daily reports ensuring the system is up to date for prompt invoicing
 Updating details on orders with dispatch
 Review daily dock check for discrepancy and reconcile
 Prepare OSD Monitors for all potential claims for review with Terminal Manager
 Complete OSD entries in Truckmate each OSD will need to be resolved and removed off the OSD
report – report to be run daily

Requirements & Qualifications
 Previous experience, preferably in the transportation industry, in a role dealing with OS&D –
Overages, Shortages & Damages.
 Proven organisational, communication and time-management skills.
 Superior investigative abilities.
 Individual should be ambitious as well as goal and career oriented.
 Computer literacy in MS Office essential ~ (MS Word and Excel, TruckMate).
 Competent in a fast paced environment, able to multitask.

For over 50+ years Remco has built a solid reputation across Canada as the innovative leader in warehousing & distribution with warehousing in Montreal, Toronto, and Vancouver and a distribution network that reaches Canada’s retail stores and outlets on a scheduled basis.

What distinguishes the Remco team most is the can-do attitude and flexibility of our people. Each member of our team takes personal pride in helping our clients gain momentum towards greater success.

Are you ready to take the next step in your career with us? Send us your resume; we would love to hear from you!

Job Type: Full-time

Flexible language requirement:

Schedule: