Rival Technologies Looking for Customer Success Manager at Vancouver, BC Full Time

Rival Technologies

We are looking for a dynamic* Customer Success Manager* to join our growing team. This role will report to the Senior Director of Customer Success (get to know her here), and will work closely with other team members on the execution of their account’s projects.

At Rival, one of the secrets to our success is the support, guidance and innovation we bring to our clients. Our Customer Success team is the secret sauce that makes our technology platform best in class. Not only do we work with our clients and their customers every day, we also play an important role in product innovation and the sales process.

But, why us for your next career adventure?

When you join Rival Technologies, you’re joining a high-growth startup solving a massive problem for the $76-billion research industry. We’re developing voice, video and chat solutions that allow global brands to get richer and more accurate insights on the attitudes, opinions and preferences of their customers.

By allowing companies to engage consumers via modern technologies that people use, we’re boldly taking the insights world to its next phase — and we’re looking for great talent to join this rocket ship. Could that be you?

A few reasons why you should choose Rival: You’ll be helping market a company with an innovative product and a lot of momentum.

• We are currently a remote-first workplace. We offer a Home Office Stipend, Monthly Internet Stipend and Corporate Cellphone Plan to make sure you are comfortable, connected and well set up in your space,
• A culture that’s built on trust and hard work, while still having a good time,
• Leadership that invests in you, your development and career growth,
• We have a lineup of customers many could only dream of working with, including Warner Bros., Allbirds, P&G and ViacomCBS,
• A Place for all Genders in Tech:

Gender diversity and equality benefits everyone. We’re committed to supporting all gender identities and expressions in tech by advocating for equality. We’re also proud to partner with forward-thinking organizations like Chic Geekand Next Gen Men, who continue to build a more vibrant, inclusive and diverse technology landscape.

• We compensate fairly. We are committed to pay equity/fair pay practices and closing the gender salary gap. Our compensation package proudly includes:
• Competitive base salary,
• Stock options,
• 100% employer paid benefits plan including paramedical and mental health support,
• Generous vacation allowance,
• Self-managed approach to sick, personal and mental health days, and
• Parental leave top up just to name a few!

Interested? Yeah. We thought you might be.

What You’ll Do as Customer Success Manager

• Focus on program and project execution including quality assurance.
• Responsible for day-to-day project and client needs, with guidance from the Senior team members.
• Liaise with the Sales team for a seamless client transition through onboarding.
• Act as main customer contact at the project level.
• Encourage product adoption.
• Keep project budget, timeline and resources in-line with project plan and specifications.
• Responsible for sample procurement, deployment, execution and managing sample vendor relationships and billing procedures.
• Responsible for managing incentive programs and budgets and liaising with our incentive fulfillment team.
• Managing recruitment programs on various social media platforms with guidance and assistance from other team members and our in-house creative team

What You’ll Have

• 2+ years in an account manager or customer success role, preferably in a B2B SaaS environment.
• Excellent communication skills, both written and verbal.
• A Customer obsessed mentality: strong customer focus with a desire to surprise and delight our customers.
• A deep understanding of various social media platforms – experience running campaigns or creating content is a big plus.
• Strong technical skills – you don’t need to know how to code but you do need to know your way around an excel spreadsheet and be able to learn new technologies quickly.
• An undergraduate degree.
• A proactive approach to all types of tasks – you’re eager to find new ways to solve problems and exceed expectations.
• Ability to remain composed and solution-focused during times of stress.
• A flexible style of communication that allows you to adapt depending on audience.
• A keen eye for detail and some experience with project management.
• The ability to translate complex concepts into easy-to-follow written and verbal content.
• Market Research experience is a bonus, but experience with marketing, analytics and social media advertising will be beneficial to this role.

We can’t wait to meet you – Apply now!

If you think you’re a good fit, please connect with us ASAP with your resume. Please note, you must be eligible to work in Canada to be considered for this role. We thank everyone for their interest, however only successful applicants will be contacted.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Rival Technologies welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview – we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

COVID-19 UPDATE: Please note that all Rival employees are working remotely for the time being as the health & safety of our employees and their families is extremely important to us. All interviews will be conducted via Zoom and the position will be 100% work remote until internal work from home restrictions are lifted.

No recruiters and no phone calls, please!

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival Technologies Inc. provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Job Type: Full-time