Looking for work as a Customer Service Representative and have Call Center Experience? Our clients in the Utilities/Infrastructure field are looking to find the perfect candidate to fill a On-Site role within their Markham Team.
Are you articulate, highly-shilled and love providing great customer service? This position might be for you!
This Customer Service Representative opportunity is located in Markham, Ontario and this role IS NOT a remote position. (Warden Ave & Highway 7)
Pay: $20/HR
Primary responsibilities for this role may include:
– Manage inbound customer service calls with a professional manner
– Use strong prioritization skills and a sense of urgency
– Create a fantastic first impression for inbound callers
– Deliver outstanding, friendly customer service in a timely fashion
– Data entry and database management
– Canceling and re-billing corrections.
– Recording and tracking detailed customer interactions and transactions
– Completing move in and move out field activities in the Customer Care Billing system.
– Responding to telephone service requests in a fast paced environment on a queue; incoming calls
– Electronic customer inquiries; Processing forms, applications and customer service requests emails
– Setting up & maintaining customer accounts including various billing /payment programs;
– Researching, analyzing and providing resolution to customer billing complaints;
– Scheduling customer payment arrangements
Qualifications:
– Previous call center experience, an asset
– Oracle or CRM software experience required
– Punctuality and Attendance
– Previous experience working in a utilities call center
– Very fast paced environment and must be able to work under pressure
– Must be able to commute to office within Markham (nearest intersection; Warden Ave – Must be able to work a minimum of 37.5 hours a week without attendance issues
– Understand call center protocols
– Proficiency with Microsoft Office applications, especially with Excel and Outlook
– Excellent verbal and written communication and interpersonal skills
– Understanding of Customer Relationship Management (CRM) systems
– Able to maintain a professional and positive attitude when speaking with customers
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!
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Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
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